Juan Barake

Experience

• 

  Department of Environment and Resource Management

  Jan 2006 - Jan 2009

  Web Developer

  Creating, updating and managing content for the agency’s internet and intranet websiteManaging the EPA’s Intranet website. Maintenance of automated script to processes documents for the intranet.Image manipulation for the webRewriting existing and new content for the web in accordance with government CUE web standardsDeveloped working relationships with key stakeholders

• 

  Vodafone Hutchison Australia

  Jan 2007 - Jan 2007

  Application Specialist

  Provide 1st and 2nd Level Support for 3's customers, sales consultants and internal staff around 3's products & services (Modem & Data, Mobile Mail, Specialised Services)Liaise with internal & external support groups including IMAD, Business Sales Channels & NMCProvide a personalised level of service to our internal and external customers.Create new knowledge items, when presented with a unique set of issues / symptoms experienced by customers, for additon to the CRM Knowledge BasesAccurately capture customer information/queries within CRM systems and update/maintain customer/site records with the outcomes of the interactionAnswer customer enquires in a timely and efficient mannerRead, action and respond to offline work created within agreed SLA’sEnsure up to date technical knowledge of 3's products & servicesAssit with software/system release preperation & regriession testingAssit and partisipate in creating technical knowledge items (pre & post launch) for 3's products & servicesMake outbound calls to determine and confirm customers internal systems configurations as part of pre-installation check list for specific products & services.Troubleshoot connectivity issues between 3's devices and customer equipment (pc’s, PDA’s etc)Diagnose customer faults and rectify software/hardware conflicts to ensure that it operates in line with the manufacturer’s/product specificationsInstall/uninstall/troubleshoot all software provided to customers by 3. Add peripheral and hardware to pc’s and ability to troubleshoot connectivity issues for a variety of Operating Systems. Show less

• 

  Department of Education & Training, QLD

  Nov 2009 - Apr 2012

  Web Developer + Content Producer

  Create, update, and maintain site pages for the agency’s internet websites such as Education Queensland and all Training and TAFE websites.Producing content through a web work request and updating information as required using web publishing guidelines.Quality assurance on all content that is to be deployed liveProviding CMS Support to schools, internal teams and staff.Providing leadership and guidance to business areas and subject matter experts on web-related issues, particularly Internet development, and user centred design principles in delivering new content products on the department’s websites.Content research and development to keep the sites up to date and ensure the content continues to meet user needs.Working with clients to outline objectives, requirements and milestones, and set mutual responsibilities.Working on multiple simultaneous projects.Developing well-structured accurate and styled content that demonstrates adherence to approved guidelines and usability principles.Working with design and development teams to assess business requirements, determine schedules, and create innovative best fit solutions.Contributing to the development of a culture which is team-based, collaborative/consultative, and outcome focused.Responding to customer feedback and addressing raised issues.Develop working relationships with key stake holders to ensure all content is managed and updated correctly in line with CUE web standards. Show less

• 

  Department of Transport and Main Roads

  Apr 2012 - Nov 2012

  Web Developer

  Administer and maintain the corporate internet and intranet. This includes the creation and review of well structured, styled content for online publishing while ensuring that it is technically correct and conforms to relevant policies, guidelines and standards.Provide professional advice to management about the content management process and online presentation including products and services on the internet and intranet.Comply and keep up to date with government and industry standards and best practice with regards to online publishing.Provide operational support and excellent customer service with regard to online publishing, writing and editing to departmental staff (including regional staff and clients).Analyse, recommend and implement improvements to existing and proposed online publishing processes.Write, edit and publish social media content and online content for both internet and intranet.Develop and maintain good working relationships with internet and intranet publishers to ensure their content on the intranet is current, relevant and accurate.Collaborate with business units and project teams to identify business requirements, objectives and operational procedures as relevant to the delivery of online content, services and information management (e.g. metadata).Monitor and respond to feedback, requests and suggestions relating to the internet and intranet.Draft, review and provide advice regarding online communication material for the intranet and internet. Show less

• 

  Super Retail Group

  Jun 2013 - Feb 2015

  Ecommerce Technical Coordinator

  Website DevelopmentBrand developmentMonitor and provide stats on web site traffic growth, revenue reporting.Developed brand strategy and statistics systems.Online Campaign Marketing (Electronic Direct Marketing) EDM building.Track and manage all website issues, liaise with internal and external stakeholders regarding our websites, manage projects from taking the brief to development through to finalisation.

• 

  Sonic Healthcare & IPN

  Feb 2015 - Jul 2015

  Technical Project Officer

  Physical and Virtual audits of IPN practices, to ensure the correct amount of hardware is procured. Liaising with vendors, external contractors (Telstra, EDC, ACT Logistics) in preparation for preliminary and onsite works required for the medical centre roll out. Proactive works – engaging with the medical centres earlier to build rapport.Consistent documentation of SOE processes, and user guide improvements. Physically Receiving/Handling Stock and ensuring all stock is recorded in our Asset Management Procurement database to assist procurement team with recording received goods.Imaging Desktop PCs with Windows7 , with Company SOE, Installing, and configuring Printers, MFPS and Scanners, Troubleshooting and configuring ECG Machines, Spirometers, Audio Booths, Building Server Racks and installing servers.Deploying Applications using SCCM, In depth knowledge of connecting Practice Management Systems to Databases, Troubleshooting Monet, Best Practice and Clarity (Practice Management Systems), Testing user accounts on all applications before deploymentsCreating Active Directory Accounts and Exchange Mailboxes, On-site Technical Support during Go Live after Desktop Deployments, Providing One on One Desktop Training with Doctors and Clinical Staff, Providing Level 2 Desktop onsite maintenance BAU (Business As Usual) support during breaks within sites.,Troubleshooting and escalating tickets to appropriate Service Desk Teams, Creating RFC’s and adhering to the Sonic IT Change Management Process Show less

• 

  Queensland Health

  Jul 2015 - Dec 2016

  Vocera enables physicians, clinicians, patients and staff to reach the right person, at the right time, on the right device, with the right information, in the right place. Vocera provides a secure, scalable and integrated communication platform that enables physicians, clinicians, and staff – both inside and outside the hospital – to deliver quality care across the patient journey.The wearable device connects to the existing Wireless Lan Network within the hospital, to create a communication channel.Vocera is a Communcation Device which has been implemented throughout the Metro South Hospitals (Princess Alexandra Hospital, Logan Hospital, Redlands Hospital & QEII Hospital).Role Responsibilities:- Manage all technical issues related to the Vocera Communication Device- Producing analytical reports of the Vocera System's users, devices, wireless access points and technical issues.- Managing and Troubleshooting Wireless Access Points (WAPs) throughout the hospital to ensure the devices have high levels of constant connectivity.- On-Site Device Technical Support for all staff across all hospitals.- Implementing Network, System and Device Firmware upgrades across all hospitals.- SQL Reporting Show less Provide technical support including troubleshooting for HBCIS (Hospital Based Corporate Information System)Analyse local information and communications technology system problems and issues and the formulation and provision of appropriate solutions.Managing system issues and coordinating with the Service Centre in order to mitigate risks and communicating any statewide or local issues that may occur.Updating system data such as ward, unit or doctor codes within HBCIS.Daily data backups of HBCISMonthly and ad-hoc reportsSystem upgrade testing and monitoring any enhancementsDevelop relationships and networks internally to learn and develop from others and to promote and provide information and services to others.Maintain integrity of the system and contribute input into the development and ongoing review of HBCIS systems in accordance with corporate direction. Show less Audit, schedule and deliver the Windows 7 deployment for Nambour HospitalLiaising and coordination of internal and external resourcesProjectsWindows 7 Upgrade Project - Metro North – Nambour HospitalAuditing, Replacement of PC’s, Training and Support for Windows 7Troubleshooting, Floor Support for Digital Hospital ProgramKey AchievementsEmergency Department – Successfully auditing, coordinating the delivery of 67 PC upgrades with minimal to no disruption over 3 days.Operating Theatre Ward – I was able to help a pathologist access the system during an emergency procedure which was limiting and affecting patient care. Also fixed the main work station for HBCIS printing during the go live, which was not working for most of the ward. Show less Provide technical support including troubleshooting, hardware and software installations for local business computer systems and medical devicesAnalyse local information and communications technology system problems and issues and the formulation and provision of appropriate solutions.Contribute to the development of local hardware, software, telecommunications and operational policies, standards and procedures, and assist with their implementation.Provide administrative support in local ICT purchasing and managing local Software and License Asset Management (SLAM).Identify a need for information and respond to customers’ requests for information by appropriately gathering and sourcing information for analysis, completing analysis, providing technical advice to customers and producing reports.Develop relationships and networks internally to learn and develop from others and to promote and provide information and services to others.Maintain integrity of the system and contribute input into the development and ongoing review of systems in accordance with corporate direction. Show less

  • System Manager (Vocera)

    Nov 2016 - Dec 2016

  • System Manager (HBCIS)

    Jun 2016 - Nov 2016

  • Senior Technology Officer - Windows 7 Project

    May 2016 - Jun 2016

  • Senior Technology Officer - Digital Hospital Project / Windows 7 Project

    Jul 2015 - May 2016
• 

  North Sails Australia

  Dec 2016 - Jun 2019

  Head of Ecommerce
• 

  Peter McWhirter Agencies

  Dec 2016 - Jun 2019

  Head of Ecommerce

  Managing the Agency's Ecommerce DivisionBrand Websites:Scotch & Soda (Australia)http://www.scotch-soda.com.auLove Stories Intimates (Australia)http://www.lovestoriesintimates.com.au

• 

  Love Stories,

  Dec 2016 - Jun 2019

  Head of Ecommerce (Australia)
• 

  Scotch & Soda

  Dec 2016 - Jun 2019

  Head Of Ecommerce (Australia)
• 

  Dissh

  Jun 2019 - Sept 2021

  Ecommerce & Technology Manager
• 

  Slick Media Australia

  Oct 2021 - now

  Director

  Web development and e-commerce consulting, integration projects. Specialising in Retail.

• 

  BCF - Boating, Camping, Fishing

  Aug 2024 - now

  Ecommerce Content Specialist