Alex Kryuchkov

Experience

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  JSC SoyuzTechno

  Apr 2012 - Aug 2018

  System Administrator

  Windows Domain Administration (2003/2008r2/2012)Exchange(2013) + Forefront, IIS, AD and other application servicesAdministration of terminal serversIP-telephony Avaya, analog PanasonicUser supportMaintenance of technical documentation

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  X5 Retail Group

  Sept 2018 - Oct 2018

  System Administrator

  Technical support of regional branchesAccount and Access Group Administration (AD DS)Print Accounting System Administration

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  JSC Moscow Credit Bank

  Dec 2018 - Apr 2019

  Technical Support Specialist

  End user supportDevelopment and implementation of client OS upgrade to win 10 via WDS systemSetting up standard user system images via MDTSCCM system administration and user application management

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  CryptoPro

  Jul 2019 - Nov 2021

  Technical Support Specialist

  Technical support of the company's productsTesting of the company's productsInteraction with corporate customers

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  CJSC "Greenatom"

  Nov 2021 - Nov 2022

  Technical Support Engineer

  Administration of the digital signature system based on CryptoPro DSSAdministration of CryptoPro CA and OCSP, TSP servicesAdministration of productive MS Windows ServersMonitoring the health of software and hardware in your area of ​​responsibilityConfiguring Network Security RulesAnalysis of network incidentsSetting up network equipment, firewall for system performanceCreation and administration of web serversSupport for related departments in terms of interaction with the electronic signature systemOperation and support of the infrastructure of entrusted systemsAdministration of SQL servers, compiling simple queries for sampling and automationAnalysis and rules for monitoring (Zabbix, Grafana) Show less

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  Access Softek

  Feb 2023 - Aug 2024

  Technical Support Engineer

  Key Responsibilities:Proactively investigate system failures and issues, documenting findings and effectively communicating all relevant information to management to facilitate swift resolution.Acknowledge customer incidents in a timely manner; provide customers with regular updates and ensure satisfactory resolution of their concerns.Foster open lines of communication with Support Team members and the development team, regardless of global location, to enable seamless collaboration and issue resolution.Perform diligent production monitoring duties, swiftly responding to and resolving any alerting issues to maintain optimal system performance.Added Duties:Lead continuous improvement initiatives to adopt best practices in IT processes and operations, enhancing overall system performance and reliability.Participate in disaster recovery planning, ensuring the organization’s preparedness to handle unexpected service disruptions swiftly.Createand maintain comprehensive technical documentation, supporting knowledge sharing within the team and adherence to compliance standards.Engage in technical support shifts, including after-hours coverage, to guarantee consistent system uptime and customer support availability.Working directly with US-based customer Show less

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  Strikerz Inc.

  Aug 2024 - now

  Technical Support Engineer

  - Work with k8s and Prometheus stack.- 24/7 network and infrastructure monitoring.- Keeping up-to-date project related runbooks.- Set up and maintain monitoring and alerting systems.- Prioritize and manage several open issues at one time.- Work closely with DevOps to quickly resolve incidents.- Identify and address technical issues that may affect our users, and escalate them to the development team