Alex Escorcia, CHC

Experience

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  Chartwells Higher Education Dining Services

  Aug 2012 - Mar 2020

  Bartender

  Screen potential candidates to see if they would make a right fit for the high-paced position of bartender.Train new bartenders and teach them the certain methods to abide by that are favorable to the company. Provide assistance to the catering company on campus should they be short-staffed.Provide liquor counts on a weekly basis to monitor liquor expenses.Order inventory for the following week determined by volume-based events happening on campus.Meet with distributors to determine which beers should be on rotation based on the revenue similar types or brands generated previously.Possessed expert knowledge on drink recipes and how to properly prepare them.Open and close the bar as needed.Handle large volumes of guests in a timely and ordered fashion.Assisted with daily maintenance tasks, keeping the bar clean and orderly. Show less

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  Carnival Cruise Line

  Dec 2014 - Oct 2016

  Cruise Vacation Specialist

  Receive inbound calls for guests looking to travel with our company.Learn all aspects of our fleet to provide knowledgeable information to potential guests.Maintain calm demeanor with difficult guests.Guide the guest to the vacation best suited to their needs based on their particular interests and budget.Organize group vacations such as weddings, family vacations or church groups.Make outbound calls to guests that were potential buyers and close them.Explain the value of our travel insurance and make sure our guests never left without it. Show less

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  Hertz

  Dec 2017 - Oct 2018

  Assistant Branch Manager

  Assist guests with reservations, make new reservations, and serve client in any way necessary.Inspect vehicles before and after rentals, report cars to maintenance lot.Keyholder. Open and close location, check reservation counts and retrieve inventory as needed from other lots or airport locations.Train new manager traineesMarket to body shops and dealerships to send their clients to our location

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  Norwegian Cruise Line Holdings Ltd.

  Apr 2019 - Mar 2021

  Help Desk Supervisor

  Receive calls from every department when they get an escalation as we are acting supervisors for the company over the phone, but also for those seeking to speak with the CEO and wanted to escalate beyond the normal escalations department. Learn all aspects of our fleet to provide knowledgeable information to potential guests.Maintain calm demeanor with difficult guests.Reach the most optimal decision that will end with the guest or travel agent being in good standing with the company while minimizing loss of revenue for the companyOffer options to travel agents that are having difficulty deciding on a cruise.Make sure guests and internal employees understand our promotions and how our air promotions work.Go over restrictions and combinability about certain promotions and groups.Offer compensation if warranted by the situation Take email escalations that reach CEO and vice presidents and respond on their behalfRun reports to make sure we do not have any people making reservations that are banned from travelingDo email correspondence for the Guest Relations department when they need the support Show less

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  Broward Health

  Mar 2021 - Nov 2021

  Compliance Analyst

  Review contracts and determine whether agreement falls under classification of focus arrangement and covered persons definitions.Research policies. Visit sites and make sure they are following plans of corrections and standard company policies. Work closely with other departments such as legal and risk management to review areas of the hospital system that may be at risk or currently falling under noncompliance.Work in subcommittees to address different areas that may need attention, such as auditing & monitoring.Conduct research on compliance and regulatory issues and provide appropriate guidance Show less

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  Sanitas Medical Center

  Nov 2021 - Nov 2023

  Compliance Specialist

  Assist with developing, reviewing and updating compliance policies.Check the disclosure reporting system, IntegrityCounts, for new and existing disclosures that require the attention of the compliance department and respond accordingly.Conduct interviews with individuals that are related to the investigations that have arisen from the reporting system.Make reports and offer suggestions when investigations have ended about what the outcome should be based on the information I gather.Upload new employees from my regions into MedTrainer and Streamline verify to be able to assign training and run sanction screenings.Site visits; work from different clinics to gauge their needs and have a larger compliance presence overall.Walkthrough Assessment Audits: Visit clinics and check to see if they are compliant and not harboring any major violations.Monthly facility compliance meeting: Lead the presentation and meeting while the role for manager and director remains vacant.Send termination letters to patients that our providers no longer want to do business with.Orientation: Present compliance training modules to all new employee classes. Assist with the development of the annual compliance risk assessment and work plan. Show less

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  SERENITY COMMUNITY MENTAL HEALTH CENTER LLC

  Feb 2024 - Jun 2024

  Regulatory Compliance Officer

  Oversee the compliance department.Review existing policies, code of conduct and standard operating procedures and offer suggestions to bring them up to date. Create documents such as Conflict of Interest forms to enforce compliance. Create compliance training material used for orientation and annual compliance training and conduct training sessions. Receive disclosures and investigate them accordingly from employees. Conduct risk assessments. Conduct audits to discover any deficiencies in current processes. Ensure licenses are up to date for providers. Ensure signage around clinics are compliant with the regulating governing bodies. Assure we meet AHCA standards. Review job descriptions and assess their accuracy. Conduct exclusion checks for providers. Hosting meetings with managers to ensure proper monitoring procedures are taking place monthly. Work collaboratively with HR to promote compliance company-wide. Show less

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  Agendia

  Jun 2024 - now

  Compliance Coordinator