Peter Milliron

Experience

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  The Andersons, Inc.

  Jun 1991 - Jan 1996

  Department Manager

  Retail Division

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  CompuServe Information Service

  Jan 1996 - Jun 1997

  Customer Service Rep I & II

  Provide Billing and Software support to Online service users of CompuServe

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  CompuServe Network Services

  Jun 1997 - Sept 1997

  Network Control Technician I

  Dial Access/POS GroupTested dial access and Point-Of-Sale rotaries for faults and failures

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  WorldCom Advance Networks

  Sept 1997 - Nov 1998

  Internet Technician Operations II

  Packet X.25/Frame Relay/IP NOCResearched and resolved more difficult and escalated network services issues and problems. Referred more complex problems to appropriate individual.Provided timely fault isolation and services restoral by assisting remote and in-house associates or customers with procedures to reload and restart packet nodes and initialize terminals.Monitored the network to identify network failures using various network management systems and restores network services. Interacts with remote site associates to resolve and/or correct problems using remote software tools.Assisted field engineers in diagnosing and testing network problems and in installing new equipment and circuitry. Reported problems to vendors and informed network implemenatation group of hardware revisions.Maintained and updated daily network control reports to ensure report accuracy.Maintained accurate information in trouble ticket system, including adding new problems and dispositions for current problems. Maintains accurate call information (E.G., Time, Date, Nature of Call and Record of Steps taken to resolve problems.) Show less

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  UUNET

  Nov 1998 - Apr 2004

  Internet Technician Operations III

  Lead Techincal Engineer IP VPN Total Access GroupTelco - Able to test with telco analog & digital circuits. Understand various test patterns, levels, and telco devices. Understand 56k, T1, T3, xDSL, OC-3, OC-12, OC-48, ISDN terminology and testing.Routers - Able to test and troubleshoot on Lucent, Cisco, and Juniper Routers.

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  MCI Group

  Apr 2004 - Feb 2005

  Senior Network Control Technician I

  Lead Technical Engineer Allstate NOCI serve as Lead Technical Engineer in proactively maintaining Virtual Private Networks from the circuit level up to the TCP/IP level for our customer Allstate Insurance. I proactively monitor wide area network integrity. Initiate Trouble Tickets, evaluate In-House network and serve as a contact with Local Exchange carrier for telecommunications faults. As a frontline coordinator, I provide work direction to service partners to ensure that Service Level Agreements are maintained for the customer. Show less

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  Verizon Business

  Feb 2005 - May 2011

  Specialist Engineer - Network Operation

  Lead Techincal Engineer Managed Customer SolutionProvides professional level technical support on a wide variety of technologies, VZ networks, and customers, including change management. Works autonomously with only general managerial direction, and can resolve the toughest technical problems encountered. Communicates difficult subject matter regularly with customer technical POCs, sales, and management team. Owns resolution of complex customer issues through data gathering, isolation and problem analysis. Provides guidance to peers, mentoring less senior coworkers; communicates status to management, including direct manager, group manager and director levels. Reviews plans and implements customer initiated change requests. Delivers technical mentoring/training to peers on the introduction of new technology.Requires a broad range of skills within a professional discipline to effectively perform complex assignments; demands familiarity with principles, theories, concepts and technologies as well as applied knowledge of established procedures, policies and practices. Professional level knowledge of LAN and WAN concepts, layers 1 through 3. Professional level knowledge with any or all of the following: routing protocols (BGP, EIGRP, OSPF, etc), routers, LAN switches, MPLS VPN, IPSEC VPN, Remote Access. Responsible for a wide range of activities surrounding the ongoing maintenance and professional level support of VZB-managed customer IP VPN (IPSEC) networks, Managed WAN, Managed Ethernet and Private IP (MPLS) solutions. These activities will include the troubleshooting and resolution of highly complex network issues, working with vendors and internal organizations (IT, Engineering, Marketing) on product wide issues. Show less

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  Lumen Technologies

  Dec 2011 - now

  Operations Technician 4