Glenn R.

Experience

• 

  Synnex Metrodata Indonesia

  Dec 2015 - Sept 2016

  Account Manager

  - Responsible to handle the sales of the company which run in IT industry (software and hardware)- Building and maintaining strong, and long lasting customer relationships- Forecast and track key account metrics- Provide information and help customers with the details of the products.

• 

  TDCX

  Feb 2017 - now

  - Responsible for the day to day management of the contact center to ensure that KPIs(CSAT, SLA and Quality) are met.- Review and schedule contact center agents work schedule.- Deep dive CSAT and DSAT from customer to improve our performance.- Work closely with the Quality team to ensure all agent free from quality and workflow error.- Identify training needs and work with the training department to organize training.- Responsible to lead social media channel in APAC level.- Responsible for WBR, MBR and QBR reporting. Show less

  • Operations Manager

    Feb 2023 - now

  • Team Manager

    Mar 2019 - Feb 2023

  • Reserve Team Leader

    Oct 2018 - Mar 2019

  • Senior Digital Marketing Consultant

    Mar 2018 - Sept 2018

  • Digital Marketing Consultant

    Feb 2017 - Feb 2018