Luan Ares

Experience

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  Alta Volkswagen

  Feb 2011 - Apr 2011

  Administrative Assistant

  o Contact and negotiate services prices with vendorso Organizing and updating contracts with vendorso Data acquisition for productivity analysis

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  Carousel Cleaners

  Jun 2013 - Apr 2016

  o Manage route drivers and routes. o Daily morning meetings with drivers to encourage them towards our sales goals.o CRMo Demographic analysis to determine sales and marketing strategies.o Door-to-door saleso Monthly conference meetings with several Dry Cleaning businesses internationally to discuss Sales/ Marketing/ Customer Service/ Staff Management/ Self Management/ Time Management. o Pick up and Delivery Drivero Drive route 4 days a week to provide pick up and delivery service.o Closely watch customer’s activity to ensure retention.o Door knocking Saleso Following up with potential sales leadso Contacting via phone, email or face to face to set up and discuss the service with new acquired customers.o Follow up with new clients to ensure customer satisfaction.

  • Route and Sales Manager

    Jan 2015 - Apr 2016

  • Route Driver & Sales Representative

    Jun 2013 - Jan 2015
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  RBC

  Apr 2016 - Dec 2016

  Client Advisor

  o Contact clients to discuss their financial goals and offer them financial serviceso Proffer recommendations on cash management, investment choice, and insurance coverageo Carry out assessments to determine the net worth and financial status of an individual or companyo Handle client complaints and assist with the resolution of financial issueso Provide sales offers for financial products such as stocks, bonds, mutual funds, and insurance policieso Recommend or help clients select suitable investments Show less

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  Carousel Cleaners Since 1950

  Nov 2016 - now

  o Manage daily operations, teams, and projects to optimize efficiency and productivity Implement process improvements, control budgets, and maintain quality standardso Negotiate contracts, manage vendors, and facilitate communication Analyze data for decision-making and drive continuous improvement Maintain constant communication with managers, staff, and vendors Develop and implement quality assurance protocolso Increase process efficiency and ensure timely, budget-conscious operations Track staffing requirements and oversee accounts payable and receivableo Monitored customer feedback, addressed issues promptly, and fostered strong partnerships Ensured timely delivery of services, met sales goals, and upheld company policieso Cultivated robust customer relationships in a dynamic environmento Led the organization to significant achievements through strategic business developmento Played a pivotal role in helping the company achieve financial stability during the COVID-19 pandemic Show less o Manage a team of drivers to provide pick up & delivery service to 2000+ customers twice a weeko Played a key role in the acquisition and merger of competitor which resulted in a 120% increase in saleso Manage accounts receivableo Cultivate and maintain relationships with partners to make the most of business opportunities and referralso Recruit, train and evaluate new employeeso Manage vehicle maintenance and service of delivery vehicleso Develop procedure manual and guidelines Show less

  • Operations Manager

    Jul 2022 - now

  • Route Sales Manager

    Nov 2016 - Jul 2022
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  World Financial Group (WFG)

  Aug 2017 - Oct 2018

  Associate

  o Design debt liquidation plans which consist of the time frame and priority of payoffo Proffer recommendations on cash management, investment choice, and insurance coverageo Recommend or help clients select suitable investmentso Conduct review of clients’ financial performance to determine the need for plan adjustmento Carry out assessments to determine the net worth and financial status of an individual or company