Blessing Okwe, MNIM.

Experience

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  Samate Interiors and Furniture

  Jul 2016 - Nov 2016

  Customer Service Representative
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  Bureau of Lands and Survey

  Dec 2017 - Nov 2018

  Administrative Assistant
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  Plume and Partner Limited

  Mar 2019 - Jul 2020

  Administrative Officer
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  Alerzo

  Mar 2022 - now

  Customer Service & Telemarketing Team Lead

  Managing a high-volume customer call flow with minimal wait times, resulting in a 90% customer satisfaction rate.Implementing forward-thinking strategies to address customer needs and resolve concerns, leading to increased customer satisfaction by 15%.Providing primary customer support to internal and external customers, ensuring a smooth customer experience throughout the interaction.Compiling and presenting sales reports, offering insights for management decision-making.Cultivating strategic relationships with key stakeholders, leading to collaborative marketing initiatives and a 10% increase in sales.Conducting in-depth market research and analysis, identifying emerging consumer trends and enabling targeted marketing efforts that contributes to revenue growth. Show less