Anca - Alexandra Ionita

Experience

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  Netbridge Development - auto.ro

  Apr 2009 - Oct 2009

  Editor/Customer Care

  • Customer care agent for auto.ro clients, contacting site users by telephone, presenting the company's offer and sending emails to customers;• Managing the virtual auto park.• Building effective partnerships and organizing online offers to attract more customers.• Develop and maintain in-depth product knowledge• Serve as liaison between customer support team, management and customer to improve customer service and business productivity• Ensure customer satisfaction by meeting customer needs in courteous and timely manner. • Track, follow-up and resolve customer’s outstanding issues in a timely fashion.• Assist in training peers on improving customer support service. Show less

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  Antena 1

  Nov 2009 - Jan 2010

  News Writer - Internship

  Collecting information, documenting news as potential sources for articles, writing them and recommending news subjects to the editorial team.

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  Telemobil

  May 2010 - Feb 2011

  Customer Care Specialist

  • Handling incoming and outgoing calls from Zapp prepay users and subscribers as well as from Germanos agents;• Answer phones and respond to customer requests.• Sell product and place customer orders in computer system.• Provide customers with product and service information.• Upsell products and services.• Transfer customer calls to appropriate staff.• Identify, research, and resolve customer issues using the computer system.• Follow-up on customer inquiries not immediately resolved.• Complete call logs and reports.• Research billing issues.• Research misapplied payments.• Recognize, document and alert the supervisor of trends in customer calls.• Recommend process improvements. Show less

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  Stick Deco SRL - sticker-decorativ.ro

  Feb 2011 - Jul 2015

  Online Marketing and Sales Specialist

  • Expanded market penetration by building effective partnerships and organizing events to attract more customers. • Ensured advertising and marketing materials, used social media tools for branding and online marketing platforms to support sales and target audience.• Evaluated competitor activity, in order to develop new or appropriate market strategies.• Website management and administration.• Submitted detailed proposals and quotations to customers.• Offered customer support by suggesting different combinations of products, in order to increase customer satisfaction and additional sales.• Registered / checked and kept track of payment liabilities to suppliers.• Managed and controlled stock levels of frequently sold products.• Conducted, monitored and evaluated staff performance, trained employees and set objectives. Show less

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  Floria Network - floria.ro

  Jul 2015 - Sept 2016

  Online Marketing Specialist

  • Promoting the company’s brand using online marketing platforms.• Following the evolution of the company's brand in accordance with the company’s marketing policies.• Analysis of the launching evolutions for new products/services to market.• Contribution to the implementation of the marketing plan established throughout the company.• Optimization measures taken according to the sales evolution.• Contribution to the promotional campaigns for launching new products and services.• Tracking the results of promotional campaigns.• On-page optimization (keywords strategy, URLs, textual content, site architecture, image optimization, internal linking).• Managing social networking accounts. Show less

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  LR Health & Beauty Systems

  Oct 2016 - now

  Developing and executing the Trade Marketing Plan in line with sales and marketing objectives and manage the Trade Marketing budget.• Leading activation programs with Partners to improve brand visibility• Conceptualizing and executing trade promotions and rolling out impactful productcampaigns in collaboration with marketing and sales teams• Create presentations, digital communications plans, corporate communications materials and provide event assistance.• Maintain Partner relationships for future development of the business strategy • Targeted e-mail and sms campaigns based on stock levels and frequently sold products. Show less • Create and manage communications schedule, including magazines, newsletters, social media.• Develop effective corporate communication strategies.• Draft content (e.g. press releases) for mass media and company website.• Create presentations, communications plans, corporate communications materials and provide event assistance.• Graphic creation for banners, flyers and magazines.• Generate creative ideas for product promotion and marketing services.• Expanded market penetration by building effective partnerships and organizing events to attract additional customers. • Targeted campaigns based on stock levels and frequently sold products. Show less

  • Digital & Product Manager

    Oct 2022 - now

  • Trade Marketing Manager

    Jan 2022 - Oct 2022

  • Marketing Communication Specialist

    Oct 2016 - Jul 2022