Kush Wadhwa

Experience

• 

  Amazon

  Jul 2020 - Jul 2021

  Associate

  • To answer inbound calls and address inquiries related to consumer products.• Investigate complaints about goods, services, and policies. • Arrange for refunds, exchange, and credit by performing secondary research on CSC.• To collect customer data and perform analysis.• To use analytical ability to escalate systematic issues to the management.• To assist the customers with departmental queries, specifically for retail.

• 

  IBS Gurgaon

  Jun 2021 - Oct 2022

  • Handling a team of 52 placement representatives.• Resourcing of required number of placement representatives for the placement processes. • Managing various teams within the cell such as hosting team, creative team, coordination team and the digital team.• Conducting the selection process for the junior batch.• Training and development of the junior team of representatives. • Handling end-to-end coordination of placement processes.• Acting as a bridge between the recruiters and candidates.• Organising placement related events like crash classes, guest lectures so on and so forth. • Hosting various events at the college representing the placement cell.• Have been a key member of the creative team at the placement cell to handle all the creative requirements for events.• POC for the coordination team for events and guest lectures.

  • Core coordinator

    Nov 2021 - Oct 2022

  • Placement Representative

    Jun 2021 - Nov 2021
• 

  Aditya Birla Sun Life Insurance

  Feb 2022 - May 2022

  Marketing Intern

  • To understand different segments and their consumer behaviour in order to design advertising campaigns for ABSLI.• Understand the importance of insurance from a consumer perspective and the major factors affecting the same. • To run factor analysis and identify factors which can act as USPs for the advertisement campaigns. • To analyse the competitors of Aditya Birla Sun Life in order to understand their marketing strategies and marketing communication of ABSLI.

• 

  Ai Variant

  Mar 2022 - Jun 2022

  Data analyst intern

  • Cleaning the raw data using excel and preparing the data using further analysis. • Preparing comparative dashboards on PowerBI and Tableau for the hospitality sector to understand the effects of key performance drivers for UK and USA region.

• 

  Bain & Company

  Mar 2023 - Oct 2024

  Associate
• 

  BD

  Oct 2024 - now

  Senior Analyst