Vladimir Conjar

Experience

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  Bauhaus

  Nov 2010 - Oct 2011

  IT Assistant

  - Installing and configuring desktop and laptop computers and variety of software- Installing printers and peripheral devices- administering windows servers and desktop computers- administering handheld barcode scanners based on windows mobile- writing and maintaining technical documentation - Providing technical support to employees

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  Recro-net

  Oct 2012 - May 2013

  Information Technology Network Technician

  - Providing 1st level technical support to customers- Installing and configuring desktop and laptop computers, printers and peripheral devices- Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail and face to face contact- Administering smartphones and tablets- Perform troubleshooting for network related issues- Performed regular system backups- Producing documentation and reports

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  42 The Answer

  Jul 2013 - Jan 2014

  Junior System Administrator

  - Providing 1st and partial 2nd level technical support to customers- Installing and configuring desktop and laptop computers, printers and peripheral devices- Undertaking analysis, diagnosis and resolution of client problems via phone, e-mail and face to face contact- Administering smartphones and tablets- Perform troubleshooting for network related issues- Performed regular system backups- Producing documentation and reports- Testing and evaluating new devices- Setting up new users' accounts and profiles and dealing with password issues Show less

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  VMware

  Jun 2015 - Jan 2018

  - Resolve customer’s issues via the telephone, email or Webex session - Reproducing issues in-house and responding back in a timely manner. - Regular follow ups with customers with recommendations, updates and action plans. - Escalate issues in a timely manner according to Standard Operating Procedures. - Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. - Create new knowledgebase articles to capture new learning’s for reuse throughout the organization. - Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. - Focus on an area of technical specialization and attend technical trainings, - Read and work with other Technical Support Engineers on cases which will help cultivate that expertise. Show less - Resolve customer’s issues via the telephone, email or Webex session - Reproducing issues in-house and responding back in a timely manner. - Regular follow ups with customers with recommendations, updates and action plans. - Escalate issues in a timely manner according to Standard Operating Procedures. - Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues. - Create new knowledgebase articles to capture new learning’s for reuse throughout the organisation. - Participate in technical communications within the Technical Support Team to share best practices and learn about new technologies. - Focus on an area of technical specialisation and attend technical training, - Read and work with other Technical Support Engineers on cases which will help cultivate that expertise. Show less

  • Technical Support Engineer - End User Computing

    Sept 2016 - Jan 2018

  • Associate Technical Support Engineer - System Operations

    Jun 2015 - Sept 2016
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  McAfee

  Feb 2018 - Jan 2022

  Cloud Solutions Engineer II

  - Supporting existing new core services utilized by McAfee enterprise software solutions - public and private cloud hosted - Implementation of monitoring solutions for cloud based systems and applications- Integration of monitoring solutions with OpsGenie incident management platform- Configuration management, consistency and automation- Part of a global operations team in charge of event response and recovery efforts- Working closely with global engineering and operations teams to ensure multiple service health- Part of on call rotation for production issues and improvements Show less

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  Trellix

  Jan 2022 - now

  Senior Cloud DevOps Engineer

  - Supporting existing new core services utilized by Trellix enterprise software solutions - public and private cloud hosted - Implementation of monitoring solutions for cloud based systems and applications- Integration of monitoring solutions with OpsGenie incident management platform- Configuration management, consistency and automation- Part of a global operations team in charge of event response and recovery efforts- Working closely with global engineering and operations teams to ensure multiple services health and availability- Making sure services are ISO certified- Making sure services are SOC2 compliant Show less