Jasmine Holdclaw

Experience

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  Protocol Communications

  Mar 2007 - Aug 2008

  Call Center Agent

  • Assessed client information to determine eligibility for various programs• Explained procedures and answered client inquiries efficiently and effectively during high call volume.• Maintained exceptional quality results by adhering to standards and guidelines.• Studied new product information and participated in training opportunities to expand

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  Lowe's Home Improvement

  Jul 2010 - Sept 2012

  Customer Service

  • Provided assistance and solutions for customer queries• Assessed client information to determine eligibility for various programs• Explained procedures and answered client inquiries efficiently and effectively during high call volume.• Maintained exceptional quality results by adhering to standards and guidelines.• Studied new product information and participated in training opportunities to expand knowledge and skills

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  Walgreens

  May 2014 - Aug 2016

  Pharmacy Technician

  • Assisted health care professionals and customers via phone and in person to ensure patients obtain medication in a timely manner• Maintained pharmacy inventory by checking pharmaceutical stock to determine inventory levels• Followed rules and procedures to Achieve a safe and clean pharmacy• Entered prescription orders in the system and completed filling process.

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  Lash Group

  Nov 2016 - Nov 2017

  Reimbursement Counselor

  •Provided exceptional customer service to internal and external contacts.• Maintained frequent contact with provider representatives, third party agents, and pharmacy staff.•Reported reimbursement trends or delays to leadership. •Processed necessary insurance, provider, and patient correspondence.

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  AstraZeneca

  Nov 2017 - Apr 2022

  Patient Access Specialist

  •Assisted with User Acceptance Testing to maximize operator functions • Case management of Benefit Investigations, Pharmacy Coordination, and Patient Savings Programs• Managed 300+ referrals and reports weekly for several specialty pharmacies • Collaborated with the Quality Assurance team to complete the Market Access Development Program • Participated in the Knowledge Management and Quality Assurance workstreams to provide updates and training to the broader Access360 teams. • Two years of remote experience Show less

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  IQVIA

  Aug 2022 - now

  Program Associate Manager

  • Assisting multiple client portfolios with program implementation, maintenance, and transition. • Ensuring adherence of KPI, SOP, and SLA goals by monitoring monthly metrics. • Examining client purchase orders and data analytics in preparation of quarterly business reviews. • Supporting in the creation of business rules, FAQ, and scoping documentation.• Performing monthly audits to ensure HUB adherence and identifying developing trends. • Providing communication across teams to achieve client and customer satisfaction. • Fulfilling client and employee – based trainings within a timely manner. Show less