Hesham Said

Experience

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  The Palms Beach Hotel and Spa

  Jan 2012 - Dec 2012

  Guest Service Officer

  • Remains up to date with all rates, packages and promotions being offered by the hotel.• Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times, theme evenings and promotions.• Reads, initial and appropriately file all incoming memos, promotional material and reports

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  Mövenpick Hotels & Resorts

  Jan 2013 - Dec 2013

  Front Desk Agent

  • Reviews and plan for the day's current status of arrivals, departures, discrepant rooms and the projected day's occupancy• Executes and resolve room discrepancies periodically during shift.• Maintains Reception Log book for detailed handover.• Resolve guest complaints.

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  Century Hotel , Doha

  Jan 2014 - Jan 2015

  Sales Executive

  • Visiting potential accounts to prospect for new business, • Maintaining and developing relationships with existing accounts via Sales Calls, Meetings,• Acting as a contact between a company / accounts and the hotels,• Negotiating the Corporate rate and terms of contracts and closing deals,• Gathering market and customer information,• Negotiating variations in corporate rates.• Reviewing own sales performance, Aiming to meet or exceed targets,• Gaining a clear understanding of Accounts' businesses and requirements Show less

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  Millennium Hotels and Resorts

  Feb 2015 - Dec 2019

  • Analyze local market trends and develop new business leads• Maximize all Revenue opportunities• Contribute to the selling strategy of the hotel, and manage the departments adherence to achieving that strategy• Understand the competitive market place and implement approaches to ensure the hotel stays ahead in the local market• Negotiate room rates/packages with corporate clients• Ensure the Sales Team Members are developed effectively and generate a culture of high quality standards and pro-active selling• Develop and implement creative local marketing channels including social media sites• Work within current business strategies and recognize potential opportunities• Communicate with all departments as required within each hotel• Attend Sales events when required• Report on a weekly/monthly basis appointments, calls made, and list of business leads• Answer customer queries in a timely and suitable manner Show less • Maintaining and developing relationships with existing accounts via Sales Calls, Meetings.• Visiting potential accounts to prospect for new business.• Acting as a contact between a company / accounts and the hotels.• Negotiating the Corporate rate and terms of contracts and closing deals.• Gathering market and customer information.• Negotiating variations in corporate rates.• Liaising with different reservation departments to check on the progress of incoming bookings.• Reviewing own sales performance, Aiming to meet or exceed targets • Gaining a clear understanding of Accounts' businesses and requirements.• Handling RFP Show less

  • Assistant Sales Manager

    Jan 2018 - Dec 2019

  • Sales Executive

    Feb 2015 - Dec 2017
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  Rotana Hotel Management Corporation PJSC

  Dec 2019 - Sept 2020

  Regional Sales Manager

  • Ensure comprehensive and complete coverage of own portfolio, covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity• Implement and execute all sales objectives and action plans to reach and exceed targets set• Establish parameters, quotes and negotiate prices with customers for transient and group business in connection with the properties• Promote and produce sales leads for Rotana within its respective areas• Provide feedback on changing marketing conditions, including trends in the competition, as a result of direct sales solicitation, telephone and direct mail in its market areas• Establish and maintain files of major accounts and assist Superiors in maintaining the accounts management system• Ensure that selling strategies are adhered to during negotiations and maximize up selling opportunities whenever possible Show less

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  Grand Hyatt Abu Dhabi Hotel & Residences Emirates Pearl

  Sept 2021 - Oct 2024

  • Maintain and develop client relationships through strategic sales activities.• Follow up on business leads within 24 hours.• Adapt services to meet client needs.• Analyze segment performance and conduct competitor surveys.• Review corporate accounts and recommend actions.• Demonstrate strong negotiation skills to maximize profit.• Establish new corporate accounts and maintain rate integrity.• Provide market feedback and maintain comprehensive sales records.• Attend training sessions and contribute to team meetings. Show less • Responsible for managing Mice and Corporate segment Such as Oil & Gas, Pharmaceuticals & Embassies. • Solicit, negotiate and confirm new and repeat business• outside sales calls, telemarketing, direct mail, referrals, networking, internet prospecting tomaximize revenues to meet/exceed goals.• Develop and implement creative sales strategy by analyzing historical, current and futurehotel/market/account trends• Communicate accurate information for in house groups to assist operations in servicing themproperly.• Conduct site visits and prepare proposals to impress the client• Engage in networking events• Understand forecasting report and assist in compiling reports when needed• Keep abreast of budgeted revenue goals and develop action plans to achieve goals• Ensure all guest checks, payments, master folios and advance deposits are submitted toaccounting• Represent company at trade association meetings Show less

  • Senior Sales Manager

    Jan 2023 - Oct 2024

  • Sales Manager

    Sept 2021 - Dec 2022
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  Marriott International

  Nov 2024 - now

  Account Director

  • Relationship Building: Coordinated sales efforts and built strong customer and community relationships.• Sales Management: Participated in sales calls, managed business proposals and contracts, ensured compliance with standards.• Market and Revenue: Identified new business opportunities, analyzed market trends, and closed deals effectively.• Customer Service: Delivered exceptional customer service and gathered guest feedback to improve service.• Event Coordination: Organized and executed events, coordinated with vendors, and managed budgets.• Team Leadership: Led and mentored the sales team, conducted training sessions, and fostered a collaborative environment.• Strategic Planning: Developed and implemented sales strategies, monitored performance metrics, and adjusted plans as needed.• Marketing Collaboration: Worked closely with marketing teams, participated in campaigns, and provided insights for strategy development. Show less