Alexandra Luongo, BBA, CPHR

Experience

• 

  Safway Group

  Jun 2009 - Aug 2010

  Office Clerk

  General office duties.

• 

  Alternative Cartage Inc.

  Jun 2011 - Mar 2017

  Duties include:Recruitment and selection for owner/operatorsFleet maintenance and vehicle inspectionsRepair and regular maintenance scheduling of company vehiclesEquipment and inventory maintenanceDamage claim resolution Customer complaint resolutionOwner/operator liaison Vacation scheduling Duties Include:Training and management of Customer Service RepresentativesOnboarding of owner /operatorsDesign, ordering, and distribution of promotional itemsReviewing existing processes for further improvementCustomer serviceOverseeing invoicing, collections, and accounts receivablesOnline presence upkeep Duties Include:Order processingCustomer serviceInvoicingCollections and accounts receivables

  • Operations Manager

    Jun 2016 - Mar 2017

  • Office Manager and Executive Assistant

    Sept 2015 - Mar 2017

  • Customer Service Representative

    Jun 2011 - Sept 2015
• 

  Sipco Bioengineering Inc.

  Mar 2017 - Apr 2018

  Customer Service Representative

  Duties Include:- Reception- Creating and Entering Orders - Issuing Sales Orders- Creating and Sending Out Invoices- Collections- Accounts Receivables- Additional tasks as required by the VP of Sales and Marketing- Facilitate Philanthropy Initiatives- Maintain Positive Office Culture and Plan Team Building Events- Project Team Member for new ERP System Implementation

• 

  Alternative Cartage Inc.

  Apr 2018 - Sept 2024

  - Ensure HR practices are in line with organizational goals.- Facilitate strategic recruitment and selection processes to more efficiently fill positions with successful candidates.- Implement learning and development assessments and identify opportunities for employee development.- Revise occupational health and safety practices in accordance with Safety Driven and WorkSafeBC guidelines including implementation and review of policies and processes to maintain Certificate of Recognition.- Facilitate formal performance reviews and assist employees in setting and tracking performance goals.- Set and maintain calculations for objectives such as employee turnover.- Execute and maintain total compensation packages.- Ensure compliance with National Safety Code regulations. Show less - Coordinate with owners and other departments to ensure HR practices are in line with organizational goals. - Implement strategic recruitment and selection processes to more efficiently fill positions with successful candidates. - Implement learning and development assessments and identify opportunities for employee development. - Revise occupational health and safety practices in accordance with Safety Driven and WorkSafeBC guidelines. Including implementation of policies and processes to achieve Certificate of Recognition.- Implement formal performance reviews and set and maintain calculations for objectives such as employee turnover. - Execute and maintain total compensation packages.- Ensure compliance with National Safety Code regulations. Show less

  • Human Resources Manager

    May 2020 - Sept 2024

  • Human Resources Coordinator

    Apr 2018 - May 2020
• 

  Langley Ukulele Association

  Apr 2019 - Jun 2023

  Artistic Administrator

  - Seek out and propose grant opportunities to the executive board.- Complete and submit grant application as approved by the executive board.- Assists with preparation of budget and financial statements.- Assists with the scheduling of events, tours, and performances.- Oversees website and Social Media platforms.

• 

  BC Family Doctors

  Sept 2024 - now

  Operations and Administration Coordinator

  Administrates the day-to-day operations of BC Family Doctors, supporting human resources, financial and general administration.