Deep Enrich
Arjun Naganarayanan
Production Support Engineer
976 followers
Thane, Maharashtra, India
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About me
Senior Analyst at NatWest Group
Education
SCIT - Symbiosis Centre For Information Technology
2020 - 2022Master of Business Administration - MBA Data Science and Data Analytics 7.26Activities and Societies: Member of SCIT Sports Committee
SIES Graduate School Of Technology
2012 - 2016Bachelor's degree Computer Science 6.53 CGPAActivities and Societies: - Sports Representative of Student Council. - Captain of college football team.
Experience
Nomura
Oct 2016 - Jan 2020Production Support Engineer- Technical support for middle and back-office applications under Reference Data domain.- Gained expertise in scheduling & monitoring of batch jobs via Rivermuse, Autosys, Sentinel. - Examined and recommended scheduling enhancements to improve system performance. - Conferred with users and stakeholders to understand business issues and provide relevant insights. - Implemented effective solutions by recognizing the root cause of recurring problems. - Provided daily support with escalated ticket resolution and liaised with business & technical leads. - Serviced 700+ service requests for data extraction and successfully managed 200+ major incidents.- Assisted with planning and testing of application, configuration and database changes, installation of upgrades and patches in production environment. Show less
LTI - Larsen & Toubro Infotech
Oct 2016 - Jan 2020Software EngineerWorked as Production Support Engineer at client site - Nomura
Graphnile
Jun 2021 - Sept 2021Business AnalystDesigned a ESG (Environment, Social, Governance) model to assign sustainability ratings between -D to +A to organisation based on various factors.
NatWest Group
Jun 2022 - nowSenior Analyst
Licenses & Certifications
- View certificate
Master Seminar in Data-Driven Management
CelonisJan 2022
- View certificate
Academic Process Mining Fundamentals
CelonisJan 2022
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