Tyler Shannon

Experience

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  Jibset Marine

  Aug 2015 - Jul 2021

  Whilst working for Jibset Marine I was able to progress to a new and exciting role as Operations Manager. I was selected for this role based on my extensive loyalty, knowledge, ambition and progression within the company.Unfortunately as my promotion became official we had entered into COVID-19 lockdown which resulted in massive loss to the retail industry. With this in mind I started working on how we could turn around this situation and quickly. I started by diversifying the business with e-commerce to improve revenue streams as sites were closed (eBay, Amazon and Online Store), Using social media to advertise promotions, new stock and delivery. During this time I also started to diversify our holding portfolio, tailoring products towards lockdown usage such as re-usable face-masks, hand sanitisers, snoods and more. This ultimately allowed the business to survive and jobs secured.My biggest accomplishment was our expansion. Before lockdown Jibset Marine was driving a steady revenue of between £120,000 > £150,000 per annum. During April I heard that our neighbouring tenants lease was coming to an end so pitched the idea of expansion along with financials and business plan to the director, with a huge amount of persuasion he agreed for me to proceed with acquiring the lease and liaising with solicitors and council officials to secure this unit. We secured the lease and started working on the expansion. I started with contacting "H Young Holdings" who was liquidating Animal Clothing to purchase equipment and furnishings from their Torquay store. We stripped, procured and fitted the unit after months of hard work. Jibset Marine now reports £320,000 > £362,000 per annum revenue.Before my departure from the company and the re-opening of the new store I recruited and trained new team members, introduced an Intranet, negotiated new contacts with suppliers, organised and facilitated new suppliers, installed a new integrated EPOS system for stock holding. Show less I started working at Jibset Marine as a sales assistant, learning about the different types of products they offered and how to provide excellent customer service. Many other skills followed such as building relationships between customers, managing deliveries and operating POS Systems. I then progressed onto becoming the store assistant manager, this involved more responsibilities. These are listed below:Key Responsibilities- Performing KP (Key Performance) reports.- Managing stock levels and stock management.- Managing business administration and fulfilling enquiries.- Managing shifts, holidays and sickness for employees.- Enforcing company policies and disciplinary actions.- Training and mentoring new employees- Managing and controlling the store budget. Show less I had spent many years working at Jibset Marine, learning about the type of products they offered and how to provide excellent customer service. Throughout my time at Jibset Marine I had learnt how to organise my time more effectively and to also complete given tasks and goals. Many other skills followed such as building a relationship between customers and also operating POS Systems.Key responsibilities:- Documenting and unpacking new deliveries.- Operating POS System at the stores checkout.- Answering the company telephone and fore filling enquires.- To provide excellent customer service.- Working and completing goals as part of a team.- To be confident with customers.- Achieve goals and tasks given by employer. Show less

  • Operations Manager

    Mar 2020 - Jul 2021

  • Assistant Manager

    Sept 2018 - Mar 2020

  • Sales Assistant

    Aug 2015 - Sept 2018
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  LukeTom Web Design & Development

  Jan 2016 - Jan 2016

  Work Placement
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  Co-op

  Sept 2018 - Jul 2021

  Colleauge Team Member (CTM)

  The Co-operative has allowed me to gain the knowledge and experience behind the food-retail sector. I was trained in using new POS and management technology such as company allocated tablets, tagging guns and POS checkout systems. Throughout my employment I was able to communicate successfully with management and other store colleagues to delegate tasks and complete goals for specific deadlines.Whilst working at the Co-operative there is a huge emphasis on providing excellent customer service, this was to further increase sales and attract repeat purchases within the community. Much of my knowledge was brought over from my past employment at Jibset Marine, however, further training was given during my introduction to the Co-op.Key Responsibilities:- Make sure customers receive high quality customer service.- Operating POS Systems throughout the store.- Managing and documenting deliveries.- Ensuring the store always looks its best.- Work shifts at varying times of the day.- Achieving team and individual goals.- Answering the company telephone. Show less

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  Stags

  Apr 2019 - Sept 2019

  During my internship at Stags I was able to gain valuable knowledge within the Sales and Lettings industry. I was based in Totnes and also within their Dartmouth branch. Throughout my time in this role, I was able to gain an understanding of VebraLive, the day-to-day operations of the company and how-to successful host viewings of properties.My key duties whilst at Stags were to liaise with vendors, viewers and applicants. In addition to this, other duties consisted of going to viewings, franking mail, answering emails, telephones and keeping accurate records. Show less

  • Trainee Sales Negotiator

    Jun 2019 - Sept 2019

  • Work Placement

    Apr 2019 - Jun 2019
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  Persimmon Homes

  Jul 2021 - Nov 2021

  Sales Executive

  During my time at Persimmon Homes, Cornwall I was able to gain invaluable knowledge on the day-to-day process of the new homes industry. I was based in Plymstock at their Saltram Meadow development. Throughout my time in this role, I gained an advanced understanding of their CRM database as well as how to effectively qualify a potential buyer. Whilst in this role I also gained knowledge on H&S, Money Laundering legislation and Consumer Code.My key duties whilst at Persimmon Homes were to use the CRM to contact new enquiries, work existing enquiries and liaise with current buyers. I was also responsible for conducting sales, reservations and extra appointments. Other duties involved ensuring paperwork and administration is up-to-date and maintaining a marketing suite and development (signs and flags).Gross Sales (100 day period): £6,700.000 Show less

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  PizzaExpress

  Jan 2022 - Sept 2022

  From April 2022 my role has changed to include more responsibilities and to take a more hands on approach within the everyday operations of the business. Leasing directly with my General Manager my role is to ensure to enforce company standards, oversee operations and set-up in the absence of management.• Using systems (Fourth, Zonel, ATS, LiveRes, QlikSense, Zenput, FACT and Aztec).• Control variable costs and operating standards.• Managing and maintaining labour costs and budgets (F&S Alignment)• Actively analysing and managing profit and loss.• Setting KPI and action plans to maintain targets.• BOH and FOH ordering and waste management.• Training and mentoring new staff members.• Performing FRA and OEA audits to maintain company standards.• Recruitment, selection, induction and terminations.In May 2022 I also was selected to travel to Jersey, where I stepped in as General Manager and covered their Le Mont Sohier restaurant, Performance was my main objective, three days grossed £10.5K sales driving and beating target. Show less

  • Deputy General Manager

    Apr 2022 - Sept 2022

  • Assistant Manager

    Feb 2022 - Mar 2022

  • Trainee Assistant Manager

    Jan 2022 - Feb 2022
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  The Big Table Group

  Oct 2022 - Mar 2024

  I assist the Operations Manager within Bella Italia (SW) to maintain and improve restaurants. This is done by holding various sites throughout the area, operational excellence, ensuring growth and loss controls. I’m oversee HR procedures and Delivery Ops for the SW area in conjunction with my normal responsibilities.I was instructed to oversee and look after Bella Italia Bristol Baldwin Street. Within my short amount of time looking after this site I was able to increase sales, social and CSAT reviews, implement stock control measures, recruit and train new team members and managers until the eventual sign-off to a newly appointed General Manager.My role in Baldwin Street also required me to manage the kitchen in the absence of a Head Chef and Sous Chef whilst also maintaining my usual General Manager responsibilities. Show less Bella Italia was an amazing opportunity to develop within the hospitality industry. Throughout my journey with the Big Table Group, I was able to improve my restaurants run-through rate from £10,000 per week to an average of £14,000 - £18,000. Alongside this improvement GP variances reduced to 0.14% from -3.75%. I would also lead area projects for the Southwest and lease with other GMs nationallyKey Responsibilities:• Using systems (Fourth, Zonal, Aztec, LiveRes, Trail, TrustID, Harri ATS and Bellrock, PRIME)• Support with the development and mentoring of new waiting staff and supervisors.• Recruitment and Selection of front of house and back of house staff.• Proactively deal with all employee relations in-line with company policy.• Forecasting (F&S) and creating team rotas.• Maintain company standard GP on waste and stock holding.• Proactively managing labour budget (%) and 'flexing' to maintain budget.• Produce profit and loss (P&L) reports and take accountability for cost control activities.• Ensure all health and safety procedures are followed in-line with legislations.• Regularly complete audits 'selfies' and produce/contribute action plans.• Approve and conduct stock ordering for FOH/BOH Show less

  • General Manager Designate

    May 2023 - Mar 2024

  • Head Chef

    Jan 2023 - Mar 2024

  • General Manager

    Oct 2022 - Oct 2023
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  Domino’s Pizza UK & Ireland Ltd

  Mar 2024 - now

  Store Manager