Derek Pacheco

Experience

• 

  Miami-Dade County Public Schools

  Aug 2006 - Dec 2008

  Computer Technician

  -Responsible for the day-to-day upkeep of the facility’s computers.-Managed shipments from vendors to replace and repair broken computers.-Setup and configured all workstations within the building.-Provided troubleshooting assistance over the phone to users throughout the county.-Configured networking hardware for use throughout the facility.-Was responsible for troubleshooting all hardware and software issues within the facility.

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  Apple

  Sept 2009 - Jun 2013

  -Supervised a 52-member Inventory team in the second highest grossing Apple store in the country.-Designed and implemented new training programs for all operation team members.-Achieved a Physical Inventory score of %99.6 (previous score before my date of hire was %96.5).-Instituted organizational changes that resulted in a more efficient and accountable stocking room.-Created a culture of customer focus in our back of house team that resulted in faster product delivery times and improved overall customer satisfaction. Show less

  • Inventory Specialist

    Aug 2012 - Jun 2013

  • Back of House Specialist

    Sept 2009 - Aug 2012
• 

  FRACTURE INC.

  Jun 2013 - Jun 2014

  Plant Operations Manager

  -Centralized all material ordering and eliminated unnecessary spending.-Established new production line operating procedures that resulted in the quadrupling of output from the plant.-Organized the warehouse in order to maximize on-hand capacity and allow for bulk material ordering for further cost savings.-Implemented an organizational philosophy that resulted in increased efficiency and safety in the plant.-Hired and developed a brand new production team to handle the company’s rapid growth.-Improved all quality control standards, resulting in a major reduction of customer complaints Show less

• 

  ADP

  Jul 2014 - now

  -Manage a team of 11 analysts and 12 migration consultants- In charge of the successful migration of ADP Totalsource clients to ADP’s Workforce Now payroll platform- Function as the team’s primary subject matter expert and contact related to the migration - Develop various queries to assist in the automation of validating migration client data- Inform development prioritizations and timelines to ensure the migration can function with minimal manual effort- Manage post migration support for all external clients and internal associates going through a migration- Oversee the creation of requirements and defects for our development partners in relation to our migration toolse Show less - Senior Analyst working on a project to move roughly 3.5 billion dollars across platform to Workforce Now-Function as a migrations team lead over a team of 6 and subject matter expert in payroll- Provide Development with detailed requirements in order to ensure the successful creation of our bulk migration tool-Involved in all migration project phases, including initiation, planning, execution, monitoring, control and closure-Direct day-to-day activities of projects and staff in matrixed organization-Ensure milestones are successfully met through oversight of project vehicles and coordination of resources-Work collaboratively with other departments impacting the migrations project.-Lead communication with stakeholders and team members through completion of the project-Assess, manage, resolve and escalate (if necessary) risks and issues-Make decisions based on information and input in a timely manner-Provide analysis on the migration project, including business case, ROI and post-project review-Drive innovation, best practices and achievement of strategic objectives Show less -Manage payroll processing for 100+ client accounts in an assigned Rep model-Provide support dealing with tax agencies, garnishment orders, PTO setups and reports, payroll calculations ,payroll processing, HR related questions, Benefits related questions and consult my clients in the best course of action to ensure compliance with all federal and state agencies-Participate in multiple cross functional teams that are focused on process improvement for the entire company-Am utilized as the subject matter expert for payroll when new corporate level roll out teams need payroll input/feedback-Constantly meet and exceed all metrics associated with my role ( NPS scores, Call availability, SLA turn around times etc.)-Have spearheaded several projects that resulted in process improvements across the entire company Show less

  • Sr. Director of Continuous Improvement

    Aug 2024 - now

  • Process Mgmt Director

    Aug 2022 - Aug 2024

  • Lead Product Manager

    May 2021 - Aug 2022

  • Client Migrations Manager

    Nov 2018 - May 2021

  • Project Analyst - Migrations Team

    Nov 2016 - Nov 2018

  • Payroll Specialist II

    Jul 2014 - Nov 2016