Nick H.

Experience

• 

  Vodafone

  Jan 2008 - Nov 2011

  Assisting with issues with one of Vodafone largest Corporate customers. Assisting with billing and Device issues, helping to find solutions for our customer whilst increasing Vodafone Revenue. Increasing Business sales through the retail store by approaching small to medium enterprising offering total communication solutions.Responsible for achieving personal and store targets for sales and customer experienceResponsible for weekly stock counts and managing the store in the absence of the Store manager.

  • Corporate Customer Service

    May 2011 - Nov 2011

  • Business Advisor

    Jan 2008 - May 2011
• 

  British Airways

  Nov 2011 - Jan 2015

  Working along side the UK&I sales team to produce data and presentation to help support the development and management of accounts. creating a wide range of tools and reports to ensure that we make the most of the information we have available to help tailor customer deals. Working along side the Customer Service manager and Crew on-board across British Airways fleet of Longhaul and Shorthaul aircraft managing the onboard team and customer experience. ensuring that our customers safety is our number one priority whilst ensuring we exceed customer expectation and delivery excellent customer service.

  • Specialist sales executive

    Jan 2013 - Jan 2015

  • Future Talent Customer Service Manager

    Nov 2011 - Mar 2014
• 

  SAP Ariba

  Feb 2016 - Sept 2016

  Supplier Onboarding Agent- Contract
• 

  SAP

  Sept 2016 - now

  Managing a team of Onboarding experts enabling the regions suppliers to transact successfully on the Ariba Network.

  • Customer Success Partner

    Jan 2022 - now

  • Supplier Account Manager, SAP Ariba Network

    Jan 2020 - now

  • Customer Success Manager

    Jan 2019 - Jan 2020

  • Supplier Enablement Manager Asia Pacific Japan

    Jun 2017 - Jan 2018

  • Supplier programme Co ordinator

    Sept 2016 - Jun 2017