Hilary Alcock

Experience

• 

  Edge Hill University

  May 1997 - May 2003

  Collation of monthly management reports, PA and admin support to other members of the management team, managing the departmental budget, responding to students complaints both face to face and through the formal complaints procedure, conducting appraisals, interviewing Providing a professional front of house service to all customers, meet & greet visitors, manage, plan and support events and bookings. Banking. Operating a help desk for all maintenance jobs reported by staff and students, raising of purchase orders and processing invoices for payment, reception duties

  • Admin Manager (Estates)

    Jun 2000 - May 2003

  • Receptionist (Sports Centre)

    Sept 1997 - Sept 2002

  • Administration Assistant (Estates)

    May 1997 - May 2000
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  Edge Hill University

  May 2004 - Jan 2014

  Administrative Coordinator (Capital Projects)

  My duties include providing P.A. support to the Director of Capital Projects and other members of the project team, including maintaining a diary, organising travel arrangements and accommodation, typing of letters, memo’s and emails, assisting with any reception and telephone queries, ordering of stationery and hospitality, processing overtime sheets, monthly sickness/absence returns to HR, printing CAD drawings, maintaining a drawing register, maintain an electronic filing system for drawings, AI’s, quotations, completion certificates and valuations. Raising purchase orders and processing invoices and maintaining a spreadsheet of all the departments expenditure Show less

• 

  Imtech Inviron Ltd

  Jan 2014 - Nov 2015

  PA to Regional Director

  PA support to the Regional Director and other members of the Norths Facilities Management Team, extensive diary management inclusive of coordinating internal and external meetings, with clients, board members and senior management, keeping track of prior scheduled appointments and issuing timely reminders. Preparation of client presentations and assisting the Business Development team with tenders. Coordinating overnight accommodation and travel arrangementsensuring value for money attained at all times. Raising purchase orders and dealing with invoice queries. Recording and submission of staff expenses and mileage claims. Organising workshops. Assisting with tender submissions and presentations. Show less

• 

  Story Contracting Limited

  Nov 2015 - Jul 2018

  Business Support Administrator (Rail England)

  • Building maintenance: Adhered to strict health and safety guidelines to ensure the wellbeing and welfare of staff, quickly intercepting maintenance issues working with the Buildings Manager and Landlord.• Enterprise Bridge champion user (Network Rail document management system): Technically astute, navigated the system to record key information including uploading of drawings and managing additional project documentation. • Risk mitigation: As the designated First Aider, Fire Marshall and with responsibility for the Fire Register, managed Health and Safety files, electrical testing and DSE assessments, ensuring continuous improvement plans were in place.• Business analytics: Analysed performance metrics, working with the Marketing Team to assess trends and translating metrics into data-led decisions and key insights for the senior management team.• Office operations: Managed a seamless office environment by handling routine administration including updating website content, query management via incoming calls, financial reconciliations and FM/resource management. Show less

• 

  Lancaster University

  Jul 2018 - Mar 2019

  Facilities Admin Coordinator

  Project Administration - Facilitating project deliverables by supporting the Project TeamFiling systems - Maintained the electronic filing systemTeam Support - Admin support for Senior Management and site teams, led diary management, monthly reporting, presentations, meeting minutes and coordinated, communicated and tracked action plans

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  CREATE HOMES

  Apr 2019 - Jan 2023

  • Team support: As the right-hand support for Senior Management and site teams, led diary management, monthly reporting, presentations, meeting minutes and coordinated, communicated and tracked action plans.• Filing systems: Maintained the electronic filing system, uploading plot files promptly.• Stakeholder engagement: Collaborated with Local Authorities to manage planning, road naming and maintenance of the public space, ensuring hazards and concerns were escalated and addressed.• Warranty provider relations: Established a strong rapport with Checkmate and Premier to update and maintain certification is on the portal prior to plot completions.• Training schedules: Coordinated training courses and took responsibility for the training matrix, actively providing all site teams with skill development opportunities.• Diverse work content: Explored tasks outside the remit of the role to manage workloads during staff absences, working closely with customers, the Aftercare Manager and Aftercare Technicians, to close off snags on Clixifix system. Show less • Project administration: Implemented a methodical documentation process, gathering contracts/agreements, taking/uploading progress photos for sign off and sharing customer plot files/technical drawings with key personnel.• Site records: Maintained a centralised site record system, collating information/documentation related to site inductions, CSCS expiry dates, site progress meetings, project plans and daily attendance sheets/weekly timesheets.• Departmental efficiency: Performed a wide range of administrative duties including collating employee sickness/absence, ordering stationery, raising orders, processing invoices and managing site progress meetings,• Resource management: Equipped, audited and maintained a fully resourced site office by updating noticeboards and ensuring optimum levels of first aid supplies, stationery, consumables and equipment to support routine operations.• Aftercare support: Collaborated with the Aftercare Manager, coordinated post-construction queries and issues by collating, reviewing and communication key information related to snags and remedial maintenance. Show less

  • Predevelopment Coordinator

    Dec 2021 - Jan 2023

  • Office Manager / PA to Directors

    Feb 2021 - Dec 2021

  • Project Coordinator

    Apr 2019 - Feb 2021
• 

  Redrow

  Jan 2023 - now

  Assistant Technical Coordinator

  • Project administration: Facilitating project deliverables by supporting the Technical Team with project reviews, Pre-Start, S106 and CIL meetings.• Operational efficiency: Delivering high levels of organisation and planning by updating programmes, filing technical drawings and documenting official information related to new builds within A-Site.• Plot administration: Well versed in official processes including registering plots with NHBC, CML’s, completion of HBF homeowner forms, compiling affordable housing homeowner packs and managing EPCs.• Projections/plans: Pre-empting activities and aligning development schedules to actual site plans by providing monthly bond forecasts and liaising with local authorities regarding planning submissions/planning conditions discharges.• Technical drawings: Procured services and managed drawings for new site land bid submissions, uploading drawings onto internal systems and sharing plans with technical teams.• Contractor relationships: Tracking communications with contractors, ensuring works are briefed and tracked, providing quotations and negotiated costs, ensuring contractors deliver agreements and service expectations.• Aftercare: Taking the lead to manage aftercare issues, collating snagging and technical challenges, ensuring the Customer Care team are fully briefed and equipped with the right information to resolve queries or complaints. Show less