Mark Benedict Arcenas

Experience

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  Manila Water

  Jan 2015 - Mar 2015

  Information Technology Specialist
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  Manulife

  May 2015 - Nov 2015

  Application Support Administrator
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  Manulife

  Jan 2016 - Jun 2016

  Registry Analyst
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  Alorica Philippines, Inc.

  Aug 2016 - Jun 2017

  Account Resolution Specialist

  • Contacts customers and establishes reason for past due account situation.• Researches and analyzes accounts prior to initiating debtor contact examines • historical data, evaluates past resolution efforts. • Initially, call debtor to receive payment status of invoice(s) • Calls may need to be made prior to payment terms for assurance the needed • paperwork has been received by the debtor in order to make a timely payment.• Makes arrangements for payments to bring the account current and follow up to • ensure obligation is satisfied. • Records resolution notes in cadence of the above facts.• If invoice will be paid short or not at all, gather information necessary for • chargeback to client• Identifies, investigates, and resolves users’ problems with computer software and hardware.• Consults with users to determine steps and procedures taken to identify and resolve the problem.• Applies knowledge of computer software, hardware, and procedures to solve problems.• Guides users through diagnostic and troubleshooting processes, which may include use of diagnostic tools and software and/or following verbal instructions.• Expedite the resolution of customer problems and complaints to maximize satisfaction• Maintains knowledge of technology innovations and trends.• Present, promote and sell products/services using solid arguments to existing and prospective customers• Perform cost-benefit and needs analysis of existing/potential customers to meet their needs• Establish, develop and maintain positive business and customer relationships• Achieve agreed upon sales targets and outcomes within schedule• Keep abreast of best practices and promotional trends• Continuously improve through feedback Show less

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  Technological Institute of the Philippines

  Jun 2017 - Jun 2018

  Work Immersion Coordinator / Faculty Professor

  • Develops lesson plans that are within the standards of the school and Department of Education (DepEd) curriculum models.• Utilizes and adjusts the lesson plans to meet student specific needs, to comply with newly implemented rules and guidelines, and to update relevant information to include new developments in education.• Manages the diverse ability levels of students.• Adapts curriculum to fit student needs while maintaining overall class progress.• Assesses and records student development, while identifying problem areas and areas which need attention and improvement.• Provides a safe and positive learning environment for students.• Communicates with any staff members who engage with students.• Communicates with parents as per school guidelines on a regular basis, including presenting student progress reports and informing parents of requisite student discipline.• Maintains order and discipline among students while promoting safety and compliance with school rules and guidelines.• Conducts and facilitates school seminars for curricular and extracurricular purposes• Supervises Student Work immersion deployment• Conducts regular meetings to various companies to establish partnership and linkages and to monitor the deployed students within the establishment• Creates and maintains documents that are meant to create partnerships and linkages between the school and potential industry partners Show less

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  Artesyn Embedded Technologies

  Jul 2018 - Sept 2020

  Order Management Coordinator and Hub Planner

  • Responsible for account order management process (Supply and Demand Forecasting / Materials Requirement Planning, Loading, Hub process, and Customer support with multi department factory interaction) • Handles Direct accounts and communicates first hand with the customers and with some contract manufacturer (CM), under multiple prime customers such as Hewlett Packard Enterprise, International Business Machines Corporation and Cisco Systems, Inc.• Handles Hub accounts and communicates first hand with the customers and with the buyers and with some contract manufacturer (CM) under multiple prime customers such as Hewlett Packard Enterprise, International Business Machines Corporation and Cisco Systems, Inc.• Transform Customer needs to a Supply and Demand Forecast which will then be utilized for Manufacturing Requirement Planning and will later on be turned to Finished Deliverables to be shipped to each customer. • Attends to customers' manufacturing and sales needs, providing feedback and solutions to their queries pertaining but not limited to pre-production needs, shipping requirements and processes, and logistical support.• Does order management, coordination and negotiation with the multiple factory departments, up to material suppliers, if necessary, in order to plan for the customers' need based on the analysis and interpretation of the supply and demand forecast, and requirements. • Efficiently plans the factory’s production and storing capacity to ensure a favorable outcome for the company and the customers' objectives and requirements• Regularly creates, maintains and analyzes reports to ensure quality customer service through data visibility and data supported decision making. • Managing multiple accounts depending on the different customer needs and requirements.• Ensuring that all supply, demand, revenue and sales projections are met.• Providing and maintaining the best quality customer service Show less

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  Manulife

  Sept 2020 - now

  • Responsible for seamless functioning of technology and applications for the benefit of internal and external users • Assists with resolution of issues surfaced by support analysts • Resolves technical issues and record transactions via ticketing system • Promotes persistent issues to Engineers and Architects where necessary • Enables use of software/platform components through configuration, scripting and provisioning, designs materials and processes to educate users • Create and maintain script libraries to triage most common issues • Monitors and reports persistent issues to enable Technical Product Owner to manage vendor relationships • Escalates persistent issues to engineers and architects where necessary • Proactively makes suggestions for improvements based on understanding of availability SLA • Platform: Focuses on configuring platform to enable software development • Infrastructure: Focuses on configuring infrastructure to support platform • Software: Focuses on configuring software to enable application development • Uses from catalogue of scripts and solutions to solve known issues regarding configuring, provisioning and maintaining software/platform • Develops training material, processes and flows to enable users to optimize use of software/platform • Basic business acumen, able to support delivery of value proposition • Some positive impact to specific organizational entitles • Works together in a small team with a common purpose, follows rules from team members Show less

  • Platform Technical Analyst

    Sept 2023 - now

  • Associate Platform Technical Analyst

    Sept 2020 - Sept 2023