Wei-Ann Low

Experience

• 

  ExxonMobil

  Jul 2015 - Jun 2021

  • Project & Process Advisor (Salesforce)

    Sept 2019 - Jun 2021

  • Business Analyst

    Jul 2018 - Aug 2019

  • Commercial Sales Business Analyst

    Jul 2015 - Jun 2018
• 

  Johnson & Johnson

  Nov 2021 - now

  Salesforce Effectiveness Lead

  My role involves me to work together with sales teams and improving their sales productivity via CRM, achieving call planning excellence. The other part of role is to plan and implement a commercial training framework that justifies training value and improving the next training program. I work closely with leaders to understand better their needs and how to help them achieve their strategic goals.Achievements:⦁ Led 46 discovery interviews with business leaders and sales teams across 6 countries to understand their touchpoints and built a CRM central to their day-to-day work. ⦁ Launched CRM in 6 markets: ANZ, SG, MY, HK, TW, TH.⦁ Improved monthly user login frequency to 100% for all markets.⦁ Increased call & plan of action productivity levels by 38% in 7months since CRM launch.⦁ Created a success dashboard where all markets can look at SFE insights to identify gaps for action.⦁ Developed a module in CRM for sales managers to complete their routine coaching with sales reps so that valuable coaching needs are captured to develop future commercial trainings. ⦁ Initiated APAC level activity for sales teams to complete competency questionnaires to review capability gaps. ⦁ Created a store level sales insight dashboard for sales reps that can be accessible in CRM to drive store growth conversations with eye care professionals, additional 1,273 views in 4 months (2023). ⦁ Develop mobile phone app version for CRM increase convenience for submitting calls and access important store information.⦁ Created 7 concise training videos on CRM to exhibit and inspire excellent use case. Show less