Ambreen Ishaq

Experience

• 

  UBL

  Dec 2018 - Nov 2021

  Customer Service Representative
• 

  United Bank Limited

  Dec 2018 - Nov 2023

  Recommend potential products or services to management by collecting customer information and analyzing customer needs.Prepare product or service reports by collecting and analyzing customer information.Manage large amounts of incoming calls.Resolve customer complaints via phone, email, mail, or social media.Promote high-quality sales, supply, and customer service processes.Identifying opportunities for new leads.Verify that potential customers satisfy all criteria required of a desired customer profile as outlined by the bank.Maintain accurate and up to date activity records.To ensure performance as per the performance management criteria. Show less

  • Relationship Manager

    Dec 2018 - Nov 2023

  • Email analyst

    Dec 2018 - Dec 2020
• 

  Bank AL Habib Limited

  Mar 2023 - now

  Delivery of hassle-free services to customers and key activities include managing existing key customer relationships.Take ownership responsibility of error free execution of account opening and day to day transaction banking and service requests in growing the deposit and business.Provide the best services and need-based solutions to customers.Cross-sell bank products and services based on customer needs, in accordance with the bank’s programs standards. Managing a portfolio of deposit PKR 3.5 million with RDA customers.Making proactive client calls and responding swiftly to client requests and taking timely decisions to enhance portfolio. Show less

  • Compliance and Reprofiling officer

    Sept 2023 - now

  • Relationship Manager

    Nov 2021 - Sept 2023

  • Management Information System Officer

    Mar 2023 - Aug 2023