Shaffi Asnavi

Customer Service Executive

2000 followers

Adelaide, South Australia, Australia

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Timeline
About me
Driving sustainability and business growth through a strategic blend of multi-faceted talents in analysis, finance, marketing and operational excellence.
Education
- Harrow International School
  -
  Ordinary Level Business/Commerce, General
- Lyceum International School
  1998 - 2000
  Advance Level Business/Commerce, General
- Mahatma Gandhi University
  2017 - 2019
  Master's degree Business Administration and Management, General
- CIM | The Chartered Institute of Marketing
  2000 - 2003
  Post Graduate Diploma Marketing/Marketing Management, General
- Chartered Insurance Institute
  -
  Award in Financial Planning Financial Planning and Services
- Pearson College London
  2018 - 2019
  Managerial Diploma in Strategy and Innovation Management Strategy and Innovation
- Institute of Certified Management Accountants, Australia
  -
  Graduate Management Accountant Accounting and Finance
- CPA Australia
  2024 -
  Certified Professional Accountant Accounting and Finance
Experience
- DHL
  Jan 2000 - Jan 2002
  Customer Service Executive
- Coats
  Jan 2002 - Jan 2005
  Key Account Manager
- Amana Takaful PLC
  Jan 2005 - Jan 2008
  Marketing Manager
- Damaan Insurance Company
  Jan 2008 - Apr 2010
  Client Relationship Executive
- Brandix
  May 2010 - Sept 2015
  Head of Business Operations
  Primary responsibilities were to ensure operational excellence with emphasis on brand enhancement and regional business growth. It included overseeing the day-to-day operations of the business, establishing key performance indicators (KPIs), and ensuring that the company meets its goals and objectives with alignment of all functions. Collaborated with other members of the executive team to develop and implement strategies for a seamless business operation with improved customer satisfaction. Fostered close relationship with all stakeholders and managed projects across the organization, ensuring that they are completed on time. Developed and implemented marketing strategies, identifying target markets, and ensuring that the company's branding and messaging are consistent across all channels with launch of marketing campaigns. Show less
- Delta Spike
  Sept 2015 - Jul 2023
  Head of Business Operations and Growth
  Managed the business operation with development of effective marketing strategies, manage complex projects, ensuring customer satisfaction, and driving business growth. Supported the Board of Directors in crafting and implementing plans to achieve organizational success. Built positive relationships with all stakeholders, aligning business objectives with customer needs, and completing projects within budget and on time. Ultimately goal was be to help the organization achieve its strategic objectives and maintain a competitive advantage in the market. Show less
- Save the Children International
  Jun 2023 - now
  Volunteer Staff
- Medibank
  Sept 2023 - now
  Growth Consultant
Licenses & Certifications
- AMPLIFY Security Fundamentals
  Palo Alto Networks
  Jun 2022
- Level Up: Spotlight on SOC
  Palo Alto Networks
  Jun 2022
- Cortex XDR 3: Performing Investigations
  Palo Alto Networks
  Aug 2022
- Cortex XDR - Partner Sales
  Palo Alto Networks
  Jun 2022
- Cortex XDR Threat Hunting - Partner Sales
  Palo Alto Networks
  Jun 2022
- Level Up: Cortex Xpanse Unmanaged Cloud
  Palo Alto Networks
  Jun 2022
- Sales Product Specialist (SPS) - XDR & XSOAR
  Palo Alto Networks
  Jun 2022
- Certificate in Cyber Security Fundamental
  ISACA Sri Lanka Chapter
  May 2022
Volunteer Experience
- Volunteer Staff
  Issued by Save the Children Australia on Jun 2023
  Associated with Shaffi Asnavi
- District Director
  Issued by Rotaract on Jun 2006
  Associated with Shaffi Asnavi