Cindy Ho

Experience

• 

  TD

  Mar 2012 - now

  Description: -Lead meetings and provide business partners on various AML requirements -Assist in preparation of reports to identify AML/ATF issues -Participate in regulatory review remediation activities-Contribute to identifying and investigating current regulatory issues Achievements:-F'2018 Annual League of Excellence Winner-F'2018 Q2 winner for executing TD leadership Framework amongst peersDescription: -Assess risk appetite for credit application prior to funding-Work closely with business optimization team to improve existing procedures-Present clear ideas to key partners on projects, escalate issues and provide solutions Achievement:-F'2017 Q4 Shining Star WinnerDescription:- Motivate and lead 20 inbound specialists to exceed business results- Actively involved in launching new projects and initiatives in contact centre Achievement:-2014 Rank #6 of 321 in Manager of Customer Service categoryDescription: -Develop and manage the team by recruiting, training and coaching. -Handle and solve customer complaints appropriately in a timely manner. -Complete and review 16~18 employees schedule to operate the branch and to meet customer demands -Lead and coach team to achieve and exceed their individual goals and business objectives Achievements:-2013 Rank #1 of 472 in Financial Service Representative category-F'2013 Top Advisor Award-F'2013 Front Row Center AwardDescription:-Mentor and coach frontline team for stronger team results -Provide exceptional advice towards credit products, day-to-day banking and investments-Assist and solve customer concerns and issues towards banking policies and procedures Achievements:- 2012 Rank #1 of 1294 in Customer Service Representative category- F'2012 Front Row Center AwardDescription:-Provide exceptional product sales and advice to clients assisting clients to understand their financial needs

  • Senior AML Advisory Analyst

    Nov 2019 - now

  • AML Compliance Officer III

    Dec 2018 - Oct 2019

  • Inbound and Loyalty and Advice Team Manager Small Business Advice Centre

    Dec 2017 - Dec 2018

  • Team Manager Personal Credit Cards

    Aug 2016 - Dec 2017

  • Manager of Customer Service

    Jan 2014 - Aug 2016

  • Financial Service Representative

    Oct 2012 - Dec 2013

  • Customer Service Representative

    Mar 2012 - Oct 2012