Experience

• 

  Granada home technology

  Feb 1996 - Feb 2001

  Area manager

  Drive performance throughout the Area across all KPI`s.Deliver brand standards.Recruit, develop and mentor a team of Store Managers. Customer service excellence.

• 

  Clinton cards

  May 2001 - Mar 2012

  Develop and manage the project plan.Lead and manage the project team ensuring key milestones are achieved on time. Manage the successful rollout of our new concept store.Provide updates to stakeholders. Responsibilities included Led and Managed a 9 strong team of Area Managers.Deliver results across KPI`s to achieve maximum profitability.Inspire and motivate the team to deliver customer excellence.Promote and raise brand awareness through effective use of commercial skills. Drive performance through a team of 20 Managers ensuring all business KPI`s are achieved or exceeded.Coach and develop the store management teams to maximise their true potential.Influencing the team to deliver Customer excellence.

  • Project Manager

    Jul 2010 - Mar 2012

  • Regional Manager

    Mar 2006 - Mar 2012

  • Area Manager

    May 2001 - Feb 2006
• 

  Boots uk

  Jul 2012 - Oct 2016

  Store manager

  Be a leader of change that embraces the company ambition to be No1 for Customer CareDeliver results across Key Performance Indicators to achieve maximum profitabilityTalent spot, coach and develop succession within the teamBe an ambassador for the Brand within the local community

• 

  Barnardo's

  Oct 2016 - now

  Regional operations manager