Experience

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  Shree communications products ( business partner for avaya global connect ltd

  Apr 2005 - May 2007

  Support lead

  • Administration and Maintenance of Avaya Systems G3csi, G3si, G3r, MAPD, Audix Lx, Octel • Handled Avaya Voice SME team comprising of 15 members.• Managed Engineers for on-site as well as remote system maintenance.• Regular Site-Audits and Health Check-up for system performance deployed at client sites Project.• Maintenance and up gradation of Avaya Servers and Gateways for optimum performance.

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  Agc networks, chennai, formerly known as avaya global connect

  Oct 2007 - Apr 2010

  Sr.engineer

  • As a Senior Project Engineer for AVAYA Global Connect carried out the following • Initiation, Requirement Study, Project Scoping, Effort & Time Estimation, Sizing, Risk Management, Scheduling & Execution Planning the project• Create a technical document, Design the HLD & LLD for the customers• Implemented on Avaya communication Manager 3.xx to 6.xx , Avaya CMS ,Avaya Aura Messaging, Avaya Experience Portal & NICE recording 3.x to 4.1 for contact center customers.

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  Tata consultancy services

  Apr 2010 - Aug 2021

  Provide Solution for Voice network in in various OEM Platform such as Cisco, Avaya, and Genesys. The team will respond to RFP & provide solutions for FTE estimation for onsite & Offshore. Dedicated lab for each OEM Cisco, Avaya & Genesys. Test integrate & design the Unified Communication & Contact center environment. Provide the transformation solution to TCS Global Customers in with cost effective model. Provided demo sessions about our Lab & integration with multiple platforms for client visits. Assessment for Voice support Engineers as per the Project requirement Show less

  • Technical Lead

    Nov 2014 - Aug 2021

  • Solutions Architect

    Apr 2010 - Nov 2014