Experience

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  Synovate

  Oct 2005 - May 2010

  Interviewing agent, part-time

  Respondents selection and interviewing.Participating in site visits in different areas of the country in order to gather the most representative data through the implemented questionnaires.Organizing business interviews with financial managers, communication managers, etc.Acting as Mystery Shopper in pharmacies, shopping centers, auto dealers.Organizing product testing sessions-responsible for the logistics, for location and products preparing, for respondents recruitment, for implementing the questionnaires, centralizing the results. Preparing periodically reports on expenses, time management, applied questionnaires. Show less

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  Currituck golf club

  Jun 2008 - Oct 2008

  Golf course maintainer

  Raking bunkers and mowing green.

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  Enviro quality

  Jun 2010 - Jan 2012

  Project manager

  Managing soil and ground water remediation projects.(OMV Petrom depots, hydrocarbons contaminated).Liaising with all involved stakeholders (authorities ,contractor, local communities, external employees,).Permitting and authorizing the decontamination projects (developing the project's documentation, submission to authorities, offering clarification answers, keep the documents updated with the current legislation).Acting as the project engineer, managing contractor, project manager, owner's representative supervisor.Coordinating part of waste water system projects as the main contact for local authorities, community, public utilities companies, contractors.Supervising the work schedule implementation.Purchasing local goods and services like materials, work force, machines, etc.).Organizing and supervising site works, coordination with external teams.Preparing bids for tenders (technical reports) for water treatment plants, decontamination projects, waste water systems. Show less

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  Emerson automation solutions

  Jan 2012 - May 2019

  Drive the optimization of processes within the European Customer Care organization in order to maximize speed, efficiency, customer satisfaction and loyalty. Work with all Customer Care employees and the wider organization within business unit and platform to achieve continuous improvement and mutually-beneficial harmonization. Develop detailed action plans to ensure the execution of the relevant initiatives in the Strategic Plan.Develop best practices (also in cooperation with other departments, countries, business units).Develop training materials related to processes and relevant tools/systems (Oracle, CRM OD, JDE, Configurator, etc).Deliver the developed trainings (Oracle, CRM, iStore, etc) and ensure adoption.Streamline processes, with focus on driving innovation, increasing efficiency and eliminating waste.Facilitate Value Stream Mappings on different processes and departments.Organize and Lead Kaizen events.Ensure that colleagues follow the principles of Perfect Execution / LEAN and provide education on their principles wherever necessary to encourage ongoing process improvements/implementations. Show less Lead the Sales Support Engineering Team on a day to day basis.Balance workload within the team.Prepare monthly KPI reports.Ensure that quotes handled by the team are sent in due time and meet customers expectations.Ensure quality and performance of the team .Personal development, coaching and motivating of team members.Performance evaluations and goals setting.Ensure LEAN processes, consequent follow up and initiate improvements.Achieve alignment and optimal synergies with remote teams in Ede and other Process Management teams in Cluj.Rollout new processes and procedures. Participate in the recruitment of new team members.Setup training plans and monitor execution.Submit monthly timesheets, signing-off holiday and leave-of-absence forms. Show less Working in close cooperation with Sales Engineers, Contract Administrators, and all the production HUB departments (Planning, Production, Shipping, Quality, Database management,etc) and providing technical and commercial solutions on flow metering products. (26 Sales Offices).Issuing price offers and follow-up on them to ensure a maximum quotation to order conversion ratio.Checking and approving instruments according to the MID regulations.Supporting customers by telephone, e-mail and other communication possibilities.Knowledge and experience in using ERP systems such as Oracle, JDE, Statics,CRM, etc.Developing and maintaining a sound knowledge of Flow & Density products and industry applications.Adhering to procedures and participating in regular trainings.Delivering high quality of work- Think Customer first.First aid responsible.Summer School member.Social Committee member.Quarterly outstanding service award. Show less

  • Perfect Execution Coordinator Flow Europe & CIS

    Jul 2016 - May 2019

  • Team Coordinator Sales Support Engineering

    May 2015 - Jun 2016

  • Sales Support Engineer

    Jan 2012 - May 2015
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  Medical devices

  May 2019 - May 2021

  Sales manager
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  Medical devices avm

  May 2021 - now

  Sales director