Sabrina S.

Experience

• 

  Feria de Zaragoza

  Oct 2014 - Oct 2014

  Azafata
• 

  AzuLinehotels

  Jun 2015 - Sept 2015

  Animación
• 

  Feria de Zaragoza

  Oct 2015 - Oct 2015

  Azafata
• 

  Hotel Pino Alto

  Jun 2016 - Sept 2016

  Recepcionista de hotel
• 

  Hotel Pino Alto

  Jun 2017 - Sept 2017

  Recepcionista de hotel
• 

  Cosmopolitan Hotel Prague *****

  Jul 2018 - Sept 2018

  Trainee Receptionist (Erasmus +)
• 

  Polonia Walking Tours

  Oct 2018 - Mar 2021

  Tour Guide

  Tours in English and Spanish through the Old Town and Jewish Quarter of the city of Cracow.

• 

  Alight Solutions

  Nov 2018 - Mar 2021

  Customer Service Delivery Specialist

  I supported the HR Service Center of 2 major multinational companies in English and Spanish. I supported customers via telephone, chat and e-service. Additionally, I conducted several training courses for new hires.

• 

  TransPerfect

  Jan 2022 - now

  • Billing; contacting linguists to resolve issues such as invoice/word count discrepancies; data entry• Creating and tracking schedules and budgets for individual projects and departments logging costs, scores, and general job information• Assess/understand complex job requirements• Creating project plans for internal and external use• Identify and set up linguistic teams• Process innovation and improvement• Manage projects: placing jobs, setting up jobs; contacting linguists, setting up deadlines, andmaintain budget• Follow-up with vendors, vendor calendar management,expansion of vendor selection and creation of potential vendor lists• Engage, recruit and train vendors for accounts• Maintain relationships with vendors• Creation and maintenance of reference material• Formatting using .doc, PDF and .xls files; importing images into Word documents, PPT, etc• Manage new glossary set-up• Effective communication and coordination with vendors, team members and departments• Basic client communication• Analyse client feedback/root cause and drive appropriate actions• Actively participate in the implementation of preventive actions• Assist and/or manage investigations independently• Create immediate, corrective and preventive actions• Conduct final eye and project delivery• Final check of deliverables against initial instructions• Share knowledge and expertise with internal and external stakeholders• Suggest improvements and innovation for existing processes• Solve technical issues in collaboration with support team• Identify root causes and communicate findings to the rest of the team• Handle escalations• Identify and anticipate risks• Communicate potential failure modes to stakeholders• Act to avoid identified failure modes• Explain processes to trainees• Support trainees, PAs and PCs managing basic jobs• Identify best vendors for the clients Show less

  • Project Manager Media Solutions - Media Entertainment Department

    Jun 2024 - now

  • Media Entertainment Project Coordinator

    Jul 2022 - now

  • Entertainment Project Management Intern

    Jan 2022 - Jun 2022