Rakesh Suknundan

Experience

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  Kings gate clothing

  Jan 2006 - Jan 2008

  IT Administrator

  - Collections- Invoicing - Allocating of Labels tags for clothing Client Liaison Sending Of Inter-branch messages Preparing of Labels and printing, maintenance of label printing machine Running Daily Back On all stores and internal back upWorking with branches remote login assistance and trouble shooting Software and hardware repairs on desktops , trouble shooting and printer support Adding users on active directory, user access Setting up of store cash registers and computer systems Show less

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  Direct Channel Holdings (PTY) LTD

  Jan 2009 - Jan 2011

  Call Center Representative

  Long term and short term insurance Edgars insurance services Outbound calls To clients Closing of sales Cross selling to customers on various products Administration (filing & faxing)Capturing client details on the systems

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  Unlimited group

  Feb 2012 - Dec 2012

  Call Center Representative

  - Long term and short term insurance sales - Edgar's insurance services - Outbound calls To clients - Closing of sales - Cross selling to customers on various products - Administration (filing & faxing)- Capturing client details on the systems

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  Asus south africa

  Jan 2013 - Jan 2014

  Laptop and tablet Engineer

  repairs to all makes and models of Asus tablets and laptopstrouble shooting replacements of all components reload and and debugging microsoft operating system on laptops Reloading and debugging on android devices

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  Sahara Computers (PTY) Ltd.

  Jan 2014 - Sept 2014

  Senior laptop repair Engineer

  Logging calls on WeblordFault assessment on Toshiba Notebooks, Toshiba HDDs & SSDs, Toshiba android tabletsPerform repair and parts replacement on Toshiba laptops & Toshiba android tabletsSoftware support- Windows Vista, Windows 7, Windows 8, Toshiba android tablets & applicationsExcellent customer service and customer interaction (via phone, e-mail and face to face)First line support, On –site support to clientParts-ordering, inventory management and logisticsTo resolve end user support calls via the help desk (Call log maintenance system)Logging calls on the system (Vtiger) and following up with clients to ensure that problem/query is resolved. Show less

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  ECN

  Oct 2014 - Feb 2016

  N.O.C Engineer

  Voip 1st line maintenance 2nd line customer supportVoip debuggingPatton debugging

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  Ensure Services

  Apr 2016 - Apr 2017

  Team Leader
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  123NET fibre

  Oct 2017 - now

  Technical Support Manager

  Direct and coordinate a team of tech support specialists/help desk techniciansPrioritize IT-related problems as they come in to Help Desk and escalate when necessaryAssign problems/tasks to tech support specialistsRegularly analyze and review logs to determine if problems are imminent and develop solutions before they occurAnalyze situations and determine resources needed to solve themMake decisions quickly, often with limited informationFollow up with customers to gauge their satisfaction with problem resolution; identify tech support problem areas (i.e., negative trends) and, if warranted, implement corrective actionsEnsure ongoing training for tech support staff; advise tech support staff on career planning; maintain and analyze training records Show less