Mateus M.

Experience

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  Reymaster Materiais Elétricos

  Apr 2019 - Mar 2020

  Mid Support Analyst

  As a Technical Support professional, I have assisted users and employees both remotely and in-person. My expertise in ERP has enabled me to proficiently perform database queries such as select, update, and join. I have also trained new employees on Salesforce's Sales Cloud, and successfully implemented new features and reports on the platform.In addition to my technical skills, I am committed to continuing my education on Trailhead across all roles. I have developed custom reports on Salesforce, PowerBI, QlinkSense, and MSExcel for the sales team and individual users. To ensure the quality of our services, I have tested sandbox versions before updating to production and provided assistance to developers in identifying and resolving bugs.As a manager of the technical infrastructure branch in Joinville, Brazil division, I have negotiated old agreements and successfully reduced pricing. My ability to effectively manage technical infrastructure has resulted in improved operational efficiency. Show less

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  Kaiut Yoga

  Apr 2020 - Mar 2022

  As a Customer Success professional at an online school, I provide technical and operational support to ensure optimal student experience. My technical skills include proficiency in HTML, CSS, and JavaScript, which I have utilized to integrate plugins and functions into the USCREEN platform.I have also created logical triggers to generate performance reports using Zapier, and have provided assistance to the marketing team by managing e-mail performance on Hubspot and RDStation. I am experienced in maintaining pre-programmed templates using the Liquid language, creating Landing Pages on WordPress, and I continuously strive to improve the student journey through practical study of Yoga. Show less

  • IT Specialist

    Jul 2021 - Mar 2022

  • Product Coordinator and Customer Service Manager

    Apr 2021 - Jul 2021

  • Customer Success Specialist

    Apr 2020 - Jun 2021
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  Grupo Regazzo

  Apr 2022 - Sept 2022

  Mid Support Analyst

  Outsourced employee of Klabin S/A. One of the biggest paper industries in the world. Main tools: SRP, SAP, SQL Server, AzureDevops for Documentation, MII Workbench.

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  Barnet POS Corp.

  Sept 2022 - now

  Application Support Engineer L2

  • Portal building for new clients (Web apps).• Data synchronization and database management.• Application troubleshooting, Webhooks, API, Webservice, HTTP/HTTPs• Cloud migration for current infrastructure in a feature.• Monitoring, proactive responses for Support and Tech/Dev Team• Container maintenance and migration for clients/applications.• Project management for onboarding new customers, particularly in the Liquor and Cannabis Store industries.Tech: Shell Script, Bash, NGINX, Docker, SQL Server, PostgreSQL, Linux, HTTP, HTTPS, Web, Webservice, Webhooks, FTP Show less