Experience

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  The sheffield law courts

  Mar 2005 - Mar 2007

  Administrative officer

  I worked in each section of the Court issuing Court claims leading through to dealing with enforcement. I liaised with County Court bailiffs taking and accounting for the money they obtained. I also accounted for money taken on each section I worked in and completed a trial balance at the end of each working day.I worked in the bankruptcy section going through bankruptcy petitions and taking Petitioners though the procedure and accompanying them on their appointment with the Judge. I also worked in the family section of the office drawing orders and decrees Show less

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  Howells direct

  Mar 2007 - Sept 2008

  Debt caseworker

  I worked for a company again operating under the umbrella of the Legal Services Commission giving debt advice to clients.

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  Chesterfield citizens advice bureau

  Sept 2008 - now

  Debt caseworker/supervisor

  I work for a charity operating under the Legal Services Commission (Legal Help) giving advice to clients on how to resolve their debt related problems. I am Supervisor of a small team. The contract I work to is target driven. I manage the contract alone and meet the annual target whilst maintaining a high quality service to my clients. I have extremely good organisational skills and work well alone and have high self-motivation but I also work in conjunction with the Bureau’s Welfare Benefits Caseworker. I have good working relationships with The Law Centre and Chesterfield Borough Council.I communicate with my client’s face to face, over the telephone and in writing by letter and e-mail. I use Microsoft IT packages for on-going casework and I use Microsoft Outlook to organise my workload. I also undertake the administrative side of work by setting up case files on the CAB’s CASE system, faxing, photocopying and filing. Show less

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  Sheffield hallam university

  Aug 2016 - now

  I contribute to the strategic development of Library Support. My role focuses on leading in operational and development areas within Library Support which are as Team Knowledge, Management and Development plus Team Training and Development and Quality Assurance. I am also line manager to ten members of staff which includes supporting and mentoring each person to help get the best out of them and they discover the best in themselves.

  • Student Funding Manager

    Apr 2018 - now

  • Library Support Coordinator

    Aug 2016 - Apr 2018