Experience

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  Ibm

  Oct 2007 - Jun 2010

  Sap technology consultant

  SAP Basis Administrator in Global Business Services – Global Delivery team Technical · Implemented SAP ERP modules like SAP ECC, CRM, APO/SCM, BI, GTS, XI, Solution Manager etc. for global clients & ongoing enhancements, upgrades, maintenance & post Go-live support.· Led a 4-member cross location team to proactively tune ERP performance & manage customer Op metrics for multiple 24X7 service delivery projects.Team playing- Handled Metrics delivery and offshore shift planning in my assignment with IBM India. - Conducted soft skill/ foundational competency training sessions locally for the employees at workplace- Lead a team of 14 for IBM India in the Active for Life program by the American Cancer Society on health and well-being of employees at workplace Show less

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  Ge

  Apr 2011 - Jun 2011

  Imlp intern

  - Streamlining IDM approval process for gas engines ERP by establishing clear demarcation of R&R's between business & IM owners, refining the existing approval process to ensure it meets IT controllership requirements as well as remove redundant approval steps to build accountability, ensure right ownership & approval cycle time reduction- Simplifying the existing ER workflow model to reflect current release process - Design & develop ERP support & operational metrics to generate real time reports from service ticket tool and improve support delivery Show less

• 

  Ge

  Jun 2012 - Jul 2014

  GE’s premier two-year DT leadership development program comprising four unique half-yearly assignments for driving key business priorities across different GE businesses.ERP Project Leader, GE Power & WaterFeb 2014 - Jul - 2014Testing for Global Stat & Tax consolidation strategy, continuous build , layering design onto base OU's by setting up a factory test automation model.- Lead LIO OU factory build model, develop a test package which is repeatable & reusable involving minimal inputs from functional & technical teams ensuring faster testing/ turnarounds- Standardized pre-setup procedures & documentation- Identified key functionalities and test case (both E2E & modular) with reusable data sheet & checklist preparationMobile Platform Leader, GE Capital-SBI CardsAug 2013 - Jan 2014Develop strategic roadmap for SBI Cards mobility & system implementation partner selection to transform customer servicing from the existing call centre based service model to a more cost effective mobile service platform and improve cross selling/ upselling using mobile as a sales channel- Evaluation of commercial platforms for designing a native,device agnostic smartphone app for SBI card using conventional RFP & customer centric QFD processes- Commercial negotiations & competitive benchmarking on platform pricing & licensing model to support ongoing marketing campaigns- Finalize platform based user journey & screen designs & kick-off development- Additional operational assists for multiple parallel programs using website & SMS for customer service Show less IT Project Manager, Contractual Services, GE Oil & GasFeb 2013 - Jul 2013- Successful data enrichment for the existing fleet data management applications for O&G Global contracts by identifying data alignment between various systems, data flow mapping & synchronization using master sources to enable automatic CSA data for contractual margin reviews, ensure data consistency across multiple IT systems & improve controllership- Enabled real-time O&G outage system integration with agreement modeling tool by providing direct visibility on outage information to contract managers for improved customer performance, better management of maintenance plan, parts order flow, improved controllership of cost variance, integrated reporting and productivity gains through cost actualization processERP Release & BI Project Manager, GE Power & Water- Gas EnginesJul 2012 - Jan 2013- Identify possible options for a real-time database mirroring to minimize delays, performance issues due to system resource conflicts between ETL's & Jenbach plan runs, establish high level infrastructure costs for setup & maintenance- Develop & implement a POC test & training plan for OBIEE at Waukesha gas engines to automate ad-hoc business reporting, faster processing & trends identification - including project planning and execution for SIT/UAT testing for GSCM and finance- Drive acceptance & usability for a new GE collaboration portal with gas engines users to communicate IM initiatives to business & publish accomplishments/ recognition using newsletters Show less

  • Information Management Leadership Program

    Jul 2013 - Jul 2014

  • Information Technology Leadership Program (ITLP) - I

    Jun 2012 - Jul 2013
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  Ge power

  Aug 2014 - now

  MDM Data Quality Enhancement for realizing immediate operational business benefits by providing clean data for ERP migration to new platforms- Worked with business to finalize master data requirements, functional reps for validating business rules and technical teams on data extraction, profiling and building logic for customer data gap identification - Completed data report design for Parts Item master & customer objects & established sync between MDM & ERP - Kicked off cleansing efforts, wins for which include ~50% billing quality improvement,1 MM+ item master conversion readiness for future PLM releases, 7k customer sites cleaned, 15% reduced customer integration failures Show less

  • Senior Manager - Application Operations

    Jun 2021 - now

  • India DTLP Leader

    Jun 2021 - now

  • IT Service Delivery Leader - Software Engineering

    Jul 2020 - May 2021

  • IT DevOps Leader - Parts

    Jun 2019 - Jun 2020

  • Staff Technical Project Manager

    Apr 2017 - May 2019

  • Senior Technical Project Manager

    Nov 2016 - Mar 2017

  • Lead IT Project Manager

    Jul 2015 - Oct 2016

  • IM Program Manager Business Solutions

    Aug 2014 - Jun 2015