Shahin Hajian

Experience

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  Piip-co

  Oct 2017 - May 2022

  IT Specialist (layer2&3)

  This company was active in the field of industrial automation and my duty was to implement and maintain wireless and wired networks, network equipment such as servers and switches, routers, as well as computers and laptops used in the company and factory and their communication.

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  Western peak home

  Aug 2022 - Feb 2023

  Technical Support

  This company was active in the construction of buildings and my duty was to implement the network such as cabling, installing racks and switches, etc. And also the supply of computer systems required by projects within the company

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  One tap software

  Apr 2023 - Aug 2024

  Desktop Support Specialist – Contract (Project based)

  ● Provided technical support to over 63 clients in-person and Remote by AnyConnect, RDP, VPN.● Assembled hardware Laptop and PC, utility software, Office 365, ancillary devices and getting imageand backup to support operations by Windows backup/restore and Acronis, also troubleshooting and fixLaptop and PC and Mac.● Managing user accounts and controlling access to data and software using Microsoft Azure ActiveDirectory(Entra ID).● Deployed PC/Laptop, Software and learned to customers.● Used Top technologies to accurately diagnose and resolve complex issues while simultaneouslyoptimizing new and existing applications.● Rendered superior IT support and worked closely with clients to achieve best outcomes, resulting in22% increase in client satisfaction.● Excellent communicated and Customer service base on ServiceNow by in-person, Email, Phone● Demonstrated ability to work independently and adapt to fast-changing priorities, earning reputation forreliability and efficiency.● Mobile Management via Microsoft Intune Show less

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  Elections Ontario

  Jan 2025 - Apr 2025

  Technical suport

  ●Adapted to new IT support tools such as (Jira, Voterview and EMS (Elections Ontario Case Management System)) to improve issue resolution efficiency.●Provided help desk support for Poll Worker end-users and field Technicians, troubleshooting network, software, and hardware issues.●Provided technical support to onsite technicians across 124 locations in Ontario●Resolved hardware, software, and connectivity issues for 2K+ users via phone support, ensuring minimal downtime and no impact to voters.●Monitored SLA on tickets to ensure that service levels are met there was no impact to voters●Imaged, configured and Deployed laptops, printers, and barcode scanners, cellular modems to ensuring smooth operations for end-users.●Implemented backup and recovery solutions using Acronis, reducing data loss risks.●Delivered efficient customer service and resolved tickets promptly, improving response time Show less