Rahul Gupta

Experience

• 

  Wipro

  Jul 2011 - Mar 2016

  Manage a team of 16 production advisors of the In-House Collection domain for a Leading UK Telecom Company to meet Client’s as well as internal KPI’s targets.Responsibilities - • Work with the Team to achieve Client’s and Internal KPIs targets• Create & Run Incentive-based programs to motivate the Advisors and increase the $Dollar Benefit to the Business• To handle the entire Procurement cycle to run the Incentive programs, which is not limited to procure Goods.• Eliminate the Top Defect Drivers for the process & performance improvement.• Improve Team’s BQ by constant “Coaching & Feedback” sessions around the area of improvement basis upon the “call listening” observations.• To create & follow up on the SMART action plans given to the Team members to ensure the implementation by call monitoring.• Connect with Clients/Stakeholders daily to discuss the performance & Improvement areas• To control planned/unplanned Shrinkage and Attrition of the team• To drive initiative for process improvement on the site level, i.e. Reduced AHT, Better CR7, 14, Less ACW, Utilization, etc.• Dip checks/Audit to ensure there are No Compliance Issues within the Process Show less

  • Team Manager

    Sept 2014 - Mar 2016

  • Senior Associate

    Jul 2012 - Aug 2014

  • Associate

    Jul 2011 - Jun 2012
• 

  EY

  May 2016 - Feb 2019

  Global Account Coordinator, Business Development

  • Work with Business Development account teams (mainly Global Account Manager, Business Development Director and Global Lead Partner) to provide End-to-End business development support through the various channel, like Financial Analysis with Account Performance Summary, Sales & Pipeline, New Budget Development analysis• Pursuit Support, with Company/Strategic Research, Marketing, Event Coordination, Relationship Building Projects etc.• Procurement Coordination for the entire life of an engagement, this also includes dealing with SOWs to study Investments done and discounts offered• Attend and participate in all calls with the account team counterparts and share progress and status updates• Maintain & develop SharePoint sites• Revenue planning by coordinating with each Regional Heads and Service Line Heads• Research support on RFP, RFI along with Analyst views• Work proactively and respond to account coordinators, Business Development Executive, Market Operation Leader & Partners• Develop and maintain healthy working relationships with the account teams• Proactively reaching out to account teams soliciting feedback for the work and taking appropriate action Show less

• 

  KPMG

  Mar 2019 - now

  • Drive sales growth through sales enablement to achieve the Sector’s overall strategy and the Firm’s vision• Revenue planning for the entire sector at a global level Performance analysis to brainstorm on the factors driving the sales and focus areas for improvement• Provide enablers to identify specific, actionable and strategic opportunities for the firm• People management – managing Associate consultants working on several projects, with effective deployment and team coordination for providing key impact and achieving greater success• Strong research support identifying industry trends and disruptions and contextualizing them to highlight the potential market opportunity areas to win complex problem• Responsible for the priority portfolio of the firm, expected to have the maximum growth potential• Project management – this includes end to end management of various sector/client-led projects/campaigns from scoping to executing the final product/solution• Building and enhancing the working relationship with the stakeholders and clients• Provide effective presentation of key client deliverables • Work with the Business Development teams on Go-to-Market strategies/ campaigns, Fields of Play analysis, Solution centric support, Financial Analysis, Relationship management with the clients, etc Show less • Provide Sales enablement support for Accounts/Clients to grow, with Sales & Pipeline management, Financial Analysis with Account Summary, Go-to-market strategies, etc.• Pursuit Support, with Company/Strategic Research, Marketing, Event Coordination, Relationship Building Projects etc.• Revenue planning by coordinating with each Regional Heads and Service Line Heads• Procurement Coordination for the entire life of an engagement, this also includes dealing with SOWs to study Investments done and discounts offered• Attend and participate in all calls with the account team counterparts and share progress and status updates• Maintain & develop SharePoint sites• Help the BD Team with RFP, RFI along with Analyst views Show less

  • Assistant Manager

    Oct 2024 - now

  • Team Leader

    Oct 2022 - Sept 2024

  • Consultant

    Oct 2020 - Sept 2022

  • Senior Analyst

    Mar 2019 - Sept 2020