Sara Dregney, PMP, CFPM

Experience

• 

  J&J Solutions, LLC

  Apr 2013 - now

  Owner - Manager | Consultative Sales, Project Management, Analytics and SEO, Customer Relationships

  Develop custom WordPress websites for small businesses and nonprofit organizations. Assist clients in building customer relationships and boosting digital visibility with holistic content creation for social media, websites, and digital newsletters. Provide white-glove hosting and site maintenance services. Consult with clients on a range of business strategies, from operations and data analytics to technology implementation and customer acquisition

• 

  North Central MN SBDC

  Jan 2014 - Jul 2016

  Marketing Consultant | Business Development, CX, Strategic Planning, Digital Media, Branding

  Consulted with SBDC clients, from startups to seasoned businesses, according to their specific business needs. Generated marketing plans and strategy, designed websites, managed SEO and local search fundamentals, and supported client efforts in social media and branding.

• 

  Paradigm

  Aug 2020 - Jul 2023

  Owned key accounts, service delivery activities, and customer satisfaction KPIs for select Home Configure™ enterprise software-as-a-service (SaaS) clients. Built and managed a cross-functional professional services team of 8-12 project managers, consultants, and customer success specialists, with focus on achieving team and division goals. Negotiated service-level agreements (SLAs). Served as subject matter expert (SME) and escalation point for issues. Facilitated strategic client reviews and planning sessions; advocated for client needs and concerns. Show less Established project scope, objectives, and requirements; planned and scheduled resources. Supervised all project activities to manage risk, eliminate roadblocks, and ensure delivery of cost, time, scope, and quality targets. Provided hands-on program management during analysis, design, development, testing, implementation, launch, and post-launch phases. Tracked project milestones and timelines for customer-specific product development in an Agile environment using Jira and MS Project tools. Created and maintained project documentation. Show less

  • Professional Services Manager, Builder Services | Key Account and Service Delivery Ownership

    Aug 2022 - Jul 2023

  • Implementation Manager, Customer Success | Team Leadership, Sales Support, Business Analysis

    Jun 2021 - Aug 2022

  • Project Manager | Program Management, Team Leadership, Agile Development, CX, Client Liaison

    Aug 2020 - Jun 2021
• 

  Esker U.S.

  Feb 2024 - now

  Engagement Manager | Resource and Risk Management, Data Analysis, Customer Experience

  • Develop and maintain concrete project scope of work (SOW) and timeline, utilizing transparent communication and project management tools to fully understand and adapt to stakeholder vision and objectives• Proactively monitor potential challenges with internal departments, develop solutions to avoid reoccurrence