Marina Bobrovnik

Experience

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  Soluxe Hotel Astana

  Jun 2015 - Jun 2017

  Being responsible for the shiftTraining new Front Desk EmployeesWorking closely with Management Team regarding group bookingChecking accuracy in guests' billsProviding check-in and check-our service to the guestsAnswering guests' inquiries and handling complaintsManaging all the processes regarding guests' stayBooking rooms for the guestsCommunicating by phone and in-person with guestsHandling group stays Providing check-in and check-our service to the guestsAnswering guests' inquiries and handling complaintsManaging all the processes regarding guests' stayBooking rooms for the guestsCommunicating by phone and in-person with guestsHandling group stays

  • Service Manager

    Jul 2016 - Jun 2017

  • Front Desk Agent

    Jun 2015 - Jul 2016
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  Hilton Astana

  Jun 2017 - Mar 2023

  Organizing, developing or sourcing training programs to meet specific training needsInforming employees about training optionsAssisting sister hotels with trainingsManaging mandatory online trainingsProviding classroom trainings for Team MembersDeveloping training aids for employeesPresenting training programs / learnings using recognized training techniques and toolsMaintaining employee training recordsHandling logistics for training activities including venues and equipmentSupporting HR Coordinator with HR record management during the absence of employeeOrganizing TMs internal eventsPromoting Brand Culture to employees Show less Being responsible for the shiftTraining new Front Desk EmployeesProviding Front Office Team with weekly learning conversationsWorking with responsible Managers regarding bookingsChecking accuracy in guests' billsProviding check-in and check-our service to the guestsAnswering guests' inquiries and handling complaintsManaging all the processes regarding guests' stayBooking rooms for the guestsCommunicating by phone and in-person with guestsHandling group stays Show less

  • Training Supervisor

    Jun 2021 - Mar 2023

  • Training Coordinator

    Apr 2018 - Jun 2021

  • Front Office Supervisor

    Nov 2017 - Mar 2018

  • Front Desk Agent

    Jun 2017 - Nov 2017
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  Zumba

  Jan 2019 - now

  Zumba Fitness Instructor

  Passionate instructor of the greates fitness program Zumba, based on different latin rhythms

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  Hampton by Hilton

  Oct 2022 - now

  HR Manager