Arvind Sarvesh

Experience

• 

  STel Private Ltd

  Mar 2008 - May 2011

  Business Operations Associate

  • Managing OBD promotions for East region• Worked closely with support and sales to improve the customer experience• Sharing dashboards with products performance under various categories• Worked closely with support and sales to improve the customer experience

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  One97 Communication Ltd

  Jun 2011 - Mar 2014

  PRODUCT OPERATIONS (ONE97 COMM)

  • Oversee quality assurance checks on newly developed features or applications.• Developed business processes to streamline product development.• Worked closely with support and sales to improve the customer experience• Implemented systems to capture, review, and analyze usage information and other key data.• Created a systematic methodology of product experimentation.Responsible for Product Development Maintenance and its Life cycle. Assurance of product quality through engaging UI and quality content. Product documentation and roll out planning. Co-ordination with Sales, Development and other teams for the successful rollout of the product. Carrying out regular hygiene checks to ensure the sanity and smooth functioning of the products. Suggesting various engagement plans to sales team for the promotion of the entertainment products. Show less

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  Paytm

  Jun 2014 - Aug 2021

  DATE : FROM MAR 16 TILL AUG,21JOB TITLE, BUSINESS ANALYST (TEAM LEAD)• Requirement gathering through different elicitation techniques like observation, interview questionnaire ,reverse engineering, surveys.• Prepared technical reports by collecting, analyzing, and summarizing information and trends.• Created BRD with business problem, its proposed solution, assumptions, and business requirement.• Designed business models, flowcharts, and diagrams through MS Visio describing functional requirement like authorization, authentication business rules and UI requirements.• Designed application prototype through AXURE• Writing use cases for UAT as per the application flow.• Assisted with user testing and training to ensure solution meets business requirements.• Participated in knowledge transfer and requirement gathering sessions to determine business goals and areas for improvement• Managed project through status meetings, weekly reports, identifying risks, and tracking issues.• Improved overall customer satisfaction by inspecting quality issues and recommending corrective actions• Led a team of associate level BA. Mentored team to excel in their performance. Show less

  • Business Analyst

    Mar 2016 - Aug 2021

  • Associate Business System Analyst

    Jun 2014 - Mar 2016
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  The Judge Group

  Feb 2023 - Jul 2023

  Business Analyst