Jackie Graham

Experience

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  Gus Restaurant

  Mar 2001 - May 2003

  Bar/Restaurant Manager

  ● Managed inventory control, purchasing, scheduling, hiring staff, and payroll in a high volume, fine dining restaurant● Dealt with clients on a daily basis, responsible for all reservations, and general customer satisfactio● Responsible for daily cash-outs● Coordinated all special events, including weddings, corporate functions and holiday parties

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  Event Services Group

  May 2003 - May 2005

  Executive Assistant

  ■ Established a cooperative team environment■ Organized, planned and monitored multiple activities, staff members and resources■ Managed day-to-day critical issues and shared progress on issue resolution with both clients and internal support members■ Prepared invoices and handled deposits and final payments■ Ensured clients vision of event and primary needs were met■ Followed up with all clients after each event to ensure satisfaction and acquire feedback in order to improve the customer’s overall experience Show less

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  Event Media Design

  May 2005 - May 2008

  Account Manager

  ■ Developed business with new and existing clients, managing relationships and increasing overall sales■ Met with clients and toured facilities, discussed products and services and proposed solutions■ Managed the day-to-day business relationships with accounts in order to exceed annual revenue growth targets■ Worked closely with AV Design team to develop and design solutions to meet customer requirements■ Developed specific product bundles and features tailored to specific client needs which increased profitability■ Negotiated and finalized all contractual agreements with clients■ Provided support to team members, scheduled appointments and conference calls, prepared and delivered presentations and proposals, issued price quotes and invoices■ Managed relationships with customers, partners, and suppliers and maintained an expert level of knowledge and skills ■ Influenced clients to maximize available options within their budget, created package options to suit individual preferences■ Developed and managed major corporate accounts building relationships to facilitate long term sales growth Show less

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  Event Media Design

  Jan 2014 - Feb 2024

  General Manager

  Sales and Business Development■ Provided new and existing clients with site-visits, proposals, price quotes■ Secured an average of $1M per year in corporate galas, tradeshows and productions, weddings, bar mitzvahs and other social events , exceeding revenue targets ■ Analyzed and identified opportunities to ensure a higher level of support to customers and improved an economical approach■ Collaborated with special event departments to ensure all aspects of each event along with any changes were communicated properly■ Developed and managed major corporate accounts building relationships to facilitate long term sales growthManagement and Administration■ Coordinated each event with precision and accuracy exceeding customer satisfaction and ensuring flawless execution■ Supervised staff, equipment, inventory and facilities to ensure smooth day-to-day business operations■ Resolved client problems independently, consulting with CEO on risk management approach as appropriate■ Developed and maintained strong and lasting relationships with staff, vendors, clients and business partners■ Handled all logistical event elements including venue and vendor management, AV, staffing, budget management, payment and reconciliation Show less

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  Event Media Design - Liberty Grand

  Jan 2023 - now

  Managing Director