Christian Aldrin Café

Christian Aldrin Café

Followers of Christian Aldrin Café564 followers
location of Christian Aldrin CaféMetro Manila, National Capital Region, Philippines

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  • Timeline

  • About me

    Senior Voice Engineer

  • Education

    • MCA Montessori School

      2001 - 2005
      Secondary Education

      Activities and Societies: N/A

    • AMA University

      2006 - 2010
      Bachelor of Science (BSc) Information Technology

      Activities and Societies: N/A

  • Experience

    • Microsoft

      Jul 2012 - Jul 2013
      • Senior Technical Consultant

        Dec 2012 - Jul 2013
      • Technical Consultant

        Jul 2012 - Dec 2012
    • IOPEX Technologies

      Nov 2013 - Feb 2014
      Senior Technical Specialist
    • Valuedial

      Nov 2014 - Jan 2016
      Technical Team Lead
    • Magic Telecom

      Nov 2014 - Jan 2016
      Technical Team Lead
    • Localphone Ltd.

      Nov 2014 - Jan 2016
      Technical Team Lead

      Essential Functions (Localphone Ltd. / Voxbeam Telecom / Magic Telecom / Valuedial)A. Operations • Provides answers and support to Clients / Partners / Customers by identifying problems; researching answers; troubleshooting; guiding to corrective steps through an e-mail ticketing system, telephone support line, social media, and/or chat. • Improves system performance by identifying problems; recommending changes; submitting trouble tickets to Carriers that are performing below standard; adjusting routing to ensure call completion and stable quality. • Tests fixes to ensure problem has been adequately resolved. • Analyzes support subject matter to spot common trends and underlying issues. • Escalate issues beyond the scope of duties to the appropriate internal department for resolution. • Provides technical advice and support as needed to internal employees. • Accomplishes team goals by completing related results as needed. Show less

    • Voxbeam

      Nov 2014 - Jan 2016
      Technical Team Lead
    • CrossPoint Telecom

      Feb 2016 - Jan 2019
      • Senior Engineer

        Feb 2016 - Jan 2019
      • L2 I.T Support Engineer

        Feb 2016 - Jan 2018
    • Deltapath

      Jul 2019 - Jul 2022
      Senior Engineer
    • New Era Technology AU

      Jul 2022 - Mar 2024
      Senior Voice Engineer
  • Licenses & Certifications

    • AudioCodes Certified Associate

      AudioCodes
      Dec 2022