Christian Aldrin Café

Experience

• 

  Microsoft

  Jul 2012 - Jul 2013

  • Senior Technical Consultant

    Dec 2012 - Jul 2013

  • Technical Consultant

    Jul 2012 - Dec 2012
• 

  IOPEX Technologies

  Nov 2013 - Feb 2014

  Senior Technical Specialist
• 

  Valuedial

  Nov 2014 - Jan 2016

  Technical Team Lead
• 

  Magic Telecom

  Nov 2014 - Jan 2016

  Technical Team Lead
• 

  Localphone Ltd.

  Nov 2014 - Jan 2016

  Technical Team Lead

  Essential Functions (Localphone Ltd. / Voxbeam Telecom / Magic Telecom / Valuedial)A. Operations • Provides answers and support to Clients / Partners / Customers by identifying problems; researching answers; troubleshooting; guiding to corrective steps through an e-mail ticketing system, telephone support line, social media, and/or chat. • Improves system performance by identifying problems; recommending changes; submitting trouble tickets to Carriers that are performing below standard; adjusting routing to ensure call completion and stable quality. • Tests fixes to ensure problem has been adequately resolved. • Analyzes support subject matter to spot common trends and underlying issues. • Escalate issues beyond the scope of duties to the appropriate internal department for resolution. • Provides technical advice and support as needed to internal employees. • Accomplishes team goals by completing related results as needed. Show less

• 

  Voxbeam

  Nov 2014 - Jan 2016

  Technical Team Lead
• 

  CrossPoint Telecom

  Feb 2016 - Jan 2019

  • Senior Engineer

    Feb 2016 - Jan 2019

  • L2 I.T Support Engineer

    Feb 2016 - Jan 2018
• 

  Deltapath

  Jul 2019 - Jul 2022

  Senior Engineer
• 

  New Era Technology AU

  Jul 2022 - Mar 2024

  Senior Voice Engineer