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Daniel Richard

Daniel Richard

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location of Daniel RichardGreater Chennai Area

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  • Timeline

  • About me

    Service Desk Manager at HCL Technologies

  • Education

    • Annamalai University

      2003 - 2006
      Bachelor’s Degree Business Administration, Management and Operations

  • Experience

    • HCL Technologies

      Oct 2010 - Dec 2016

      This was a very responsible role which laid a solid foundation for preparing me as the Service Delivery Manager. During this role I was managing the Offshore and Onsite team of Service Desk and GAM (Global Account Management) tracks.

      • Service Desk Manager

        Oct 2010 - Dec 2016

      • Track Lead

        Oct 2010 - Dec 2016

  • Licenses & Certifications

    • AIX 7

      IBM Power Systems
      Jun 2013
      View certificate certificate

    • ITIL V3

      EXIN your ICT competence partner

    • IELTS

      IELTS Official
      Oct 2016

  • Honors & Awards

    • Awarded to Daniel Richard
      Outstanding Contribution Award CHEP Oct 2016 Recieved this award from Client for exceptional support during Transition & Steady State and setting up the project offshore (Chennai).