Samuel Mulinde

Experience

• 

  Divine Jewellery Part-time

  Mar 2005 - Jul 2013

  Senior Sales Consultant Part-time

  • Adjust content of sales presentations by studying the type of sales outlet or trade factor.• Competitor and analyse in order to drive sales, product differentiation and implement sales and revenue. • Keeps management informed by submitting activity and results reports, such as daily call reports, and weekly work plans.• .Recommended changes to products, services, and policies as a result from undertaking competitor analyses and store progress. • Resolved customer queries, delievered exceptional customer service through undertstanding unique requirments.• Maximised sales by Up-selling and cross- selling, Managed Daily takings and recorded. figures into internal systems Show less

• 

  Espirit flagship store

  May 2010 - Jul 2013

  Senior Sales Advisor Part-time

  • Created sales protocols and procedures designed to increase conversion rates and improve incoming sales interactions• Trained Sales Associates in best practices and use emerging technology and intelligence to improve our sales numbers• Created positive and lasting relationships with out vendors and suppliers• Increased product knowledge among sales associates and involve senior management in product knowledge initiatives• Take over management of junior staff as well as the hiring of additional sales professionals• Helped improve brand awareness and social media presence in cooperation with the marketing department Show less

• 

  Westminister kingsway College

  Jul 2013 - Mar 2018

  Employability Coordinator

  • I Maintained and managed office work load.• Delivered and implemented company targets.• Supervised a team of 4 staff members.• Daily reported to manager and CEO.• Liaising with external regulators, solicitors and auditors.• Project Managed and marketed Job fair events to our student population across the college centres.• Developed partnerships with Job centre and competitor• Identified if and where possible and advised on changes to be made.• Multitasked and managed workload in line with team targets and project deadlines.• Ability to react quickly and effectively when dealing with challenging situations. Show less

• 

  King's College London

  Jun 2018 - Jul 2018

  School Administration Officer
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  Westminster Adult Education Service

  Sept 2018 - now

  Being the first point of contact for staff and students.- Dealing with student enquiries, issues and concerns on a daily basis.- Ensuring that the students who need additional help and support receive it.- Providing excellent customer service at all times.- Processing student registrations during enrolment week.- Assisting with marketing and promoting the College on open days.

  • learner Experience Officer

    Sept 2018 - now

  • Learner Experience Officer

    Sept 2018 - Dec 2023
• 

  Birkbeck, University of London

  Dec 2023 - now

  Programme Administrator
• 

  Southwark Council

  Mar 2024 - now

  IT Project Manager