Hana Ito

Experience

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  Nipro Medical Industry K.K.

  Apr 1987 - Jul 1991

  Accounting Clerk

  • Conducted payment operations, including processing financial transactions.• Maintained accurate bookkeeping records in compliance with financial regulations.• Managed and reconciled major bank accounts, ensuring precise balance management.

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  Electroglas Japan, Inc.

  Sept 1991 - Jul 1997

  Sales Assistant

  • Managed the procurement of semiconductor manufacturing back-end process equipment.• Provided sales support, including generating quotes, processing orders, and ensuring timely deliveries.• Conducted English translation of work reports, facilitating effective cross-border communication and collaboration

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  Lucent Technologies Japan Ltd. & Daimler Chrysler Japan Holdings

  May 1998 - Mar 2001

  Procurement, temporary contract staff

  Dispatched to Lucent Technologies Japan Ltd. and Daimler Chrysler Japan Holdings.• Procured IT equipment and automotive chemicals.• Managed delivery schedules to ensure timely arrivals.• Collected outstanding payments in English.• Managed procurement of IT equipment and automotive chemicals.• Oversaw order processing and tracked delivery schedules.

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  An English conversation school

  Apr 2001 - Jun 2003

  Part-time job staff, English Instructor

  • Conducted English language instruction and conversation classes at an English conversation school.• Facilitated engaging and interactive learning sessions to improve students' English language proficiency.• Developed and delivered tailored lesson plans to accommodate diverse student needs and levels.• Evaluated students' progress, provided constructive feedback, and recommended improvements in language skills.• Maintained accurate records of student attendance, performance, and lesson plans.• Collaborated with colleagues to enhance teaching methods and resources.• Participated in professional development activities to stay updated on effective teaching techniques. Show less

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  UPS Supply Chain Solutions

  Jul 2003 - Jul 2005

  Logistics Support Specialist

  • Collaborated with Lucent Technologies Japan Ltd as part of UPS SCS Ltd's logistics support team, focusing on efficient and timely supply chain operations.• Assisted in the coordination of shipments, ensuring the accurate and punctual delivery of equipment and products.• Employed logistics software and systems to optimize inventory management and streamline distribution processes.• Maintained detailed records of shipments, inventory, and order fulfillment, supporting data-driven decision-making.• Worked closely with cross-functional teams to meet Lucent Technologies' logistical needs and contribute to the overall success of the supply chain. Show less

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  Lucent Technologies Japan Ltd.

  Aug 2005 - Mar 2008

  Logistics

  • Managed complex import/export customs clearance processes to ensure timely and accurate delivery of equipment to customer sites• Conducted thorough on-site surveys to assess delivery destinations and address potential challenges• Effectively managed Return Material Authorization (RMA) processes for defective products, minimizing customer disruptions• Demonstrated proficiency in order management and SAP systems by managing orders, tracking sales and costs, and forecasting mechanical materials• Implemented process improvements to streamline import customs clearance, resulting in faster equipment delivery and reduced disruptions• Negotiated favorable terms with forwarders to secure a special discount on monthly logistics costs, optimizing operational efficiency Show less

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  Macquarie Asset Finance Japan Ltd.

  Jul 2008 - Mar 2009

  Sales Assistant, Temporary Contract Staff

  Dispatched to Macquarie Asset Finance Japan Ltd.• Prioritized and organized tasks to efficiently accomplish service goals.• Identified needs of customers promptly and efficiently.• Exceeded customer satisfaction by finding creative solutions to problems.• Displayed strong telephone etiquette, effectively handling difficult calls.• Approached customers and engaged in conversation through use of effective interpersonal and people skills.• From customer’s factory unloading/ship-out to warehouse loading/unloading and export arrangements. Show less

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  Procter & Gamble

  Jan 2010 - Aug 2010

  Logistics, Temporary Contract Staff

  Dispatched to Proctor and Gamble Japan Ltd.• Managed phone calls, emails, and other forms of communication to ensure effective communication within the department.• Freights tracking, 18-month forecast, replacing both inventory and packaging materials reporting.

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  Macquarie Asset Finance Japan Ltd.

  Sept 2010 - Sept 2023

  Operations and Logistics Manager, Japan

  • Successfully promoted to Operations & Logistics Manager in 2013 for exceptional performance in logistics operations and sales support for used semiconductor manufacturing equipment• Successfully dealt with issues, led meetings as Interface between plant sellers and buyers to meet both parties’ satisfactions• Managed the entire logistics process from disassembly to equipment transfer, ensuring efficient and timely delivery for clients• Demonstrated strong operational and analytical skills by preparing export documents, obtaining licenses, and monitoring equipment removal• Provided comprehensive sales support by obtaining configuration data, quotations, and assisting with buyer inspections• Streamlined order management processes by coordinating customer sales contracts, issuing invoices, and confirming payments in SFDC• Initiated and led client/buyer meetings to facilitate agreed action items.• Identified and resolved critical issues such as unauthorized equipment removal and cannibalization, demonstrating problem-solving abilities and commitment to protecting client assets• Negotiated successfully with a buyer to ensure safe and compliant equipment deinstallation, preventing a potential deal-breaker• Implemented process improvements to automate billing notifications, reducing errors and streamlining equipment delivery reporting• Achieved outstanding results in remarketing by reselling and removing over 200 tools from a customer's factory, earning the Remarketing Project Excellence Award Show less

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  EVERFI from Blackbaud

  Mar 2024 - Sept 2024

  Programme Implementation Manager, Temporary contract staff

  Dispatched to EVERFI• Successfully promoted EVERFI's financial literacy course to 24 Boards of Education (BOEs) in Japan• Delivered engaging online presentations using PowerPoint materials to generate interest and drive adoption• Developed and distributed a comprehensive overview of EVERFI's financial literacy course in Japanese to reach high school teachers and BOEs effectively• Facilitated seamless collaboration with the EVERFI US team by translating communications with education marketing companies and ensuring program sponsor, MetLife Foundation, was kept informed of progress• Expanded EVERFI's reach to 590 high schools in Japan by sharing information about the financial literacy course and building strong relationships with educators• Provided comprehensive training and support to teachers on how to register for, use, and integrate EVERFI's course into Japan's financial literacy curriculum• Strategically built partnerships with education marketing partners to amplify the reach and impact of EVERFI's financial literacy course• Cold-called and conducted outreach campaigns to establish relationships with all 47 prefectures' Boards of Education (BOEs) and high school teachers responsible for financial education• Engaged teachers through in-person presentations at conferences to promote the financial literacy course and address their specific needs• Maintained detailed records and cultivated strong relationships with partners by utilizing a Customer Relationship Management tool to track interactions and keep contact information up-to-date Show less