Lysandra Santos, MHA

Experience

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  Whitehall Manor

  Jun 2017 - Apr 2018

  Patient Care Assistant

  - Provide compassionate and personalized assistance to patients with activities of daily living, including bathing, dressing, grooming, toileting, and mobility, while maintaining patient dignity and privacy.- Monitor and record patients' vital signs, such as temperature, blood pressure, pulse rate, and respiration rate, and report any deviations from normal ranges to nursing staff.Assist patients with feeding and hydration, ensuring adherence to dietary restrictions and preferences.- Support patients during medical procedures, treatments, and examinations by preparing equipment, positioning patients, and providing comfort and reassurance.- Transport patients within the healthcare facility using appropriate techniques and equipment, ensuring patient safety and comfort during transfers.- Maintain a clean, organized, and safe patient environment by changing bed linens, sanitizing patient rooms, and following infection control protocols.- Observe and report changes in patients' physical condition, behavior, or mental status to healthcare team members, ensuring timely intervention and documentation.- Communicate effectively with patients, families, and healthcare professionals, providing updates on patient status, addressing concerns, and facilitating a positive patient experience.- Assist with clerical tasks, such as answering phones, scheduling appointments, and maintaining patient records, as needed Show less

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  St. Luke's University Health Network

  Oct 2017 - Jul 2019

  Patient Care Assistant

  - Assist patients with activities of daily living, including bathing, dressing, grooming, toileting, and mobility, while maintaining patient dignity, comfort, and safety.- Monitor and record patients' vital signs, such as temperature, blood pressure, pulse rate, and respiration rate, and report any deviations from normal ranges to nursing staff.- Provide support to patients during meals, ensuring proper nutrition, hydration, and adherence to dietary restrictions.- Assist with the safe transfer and transportation of patients within the hospital, using appropriate techniques and equipment to minimize the risk of injury.- Support healthcare professionals during medical procedures, treatments, and examinations by preparing equipment, positioning patients, and providing comfort and reassurance.- Maintain a clean, organized, and sanitary patient environment by changing bed linens, sanitizing patient rooms, and following infection control protocols Show less

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  Children's Hospice International

  May 2018 - Oct 2018

  Health Policy Intern

  - Conduct research on current healthcare policies, legislation, and regulations at the local, state, and federal levels, analyzing their implications and potential impact on healthcare systems and stakeholders.- Assist in the development of policy briefs, white papers, and presentations summarizing key findings, policy recommendations, and best practices in healthcare policy and advocacy.- Monitor legislative and regulatory developments related to healthcare reform, health equity, access to care, public health initiatives, and other relevant topics, providing regular updates to team members.- Attend meetings, hearings, and policy forums with policymakers, advocacy groups, and other stakeholders to gather information, network, and advocate for policy priorities.- Assist with the organization and coordination of advocacy campaigns, events, and outreach efforts aimed at raising awareness and mobilizing support for healthcare policy initiatives.- Collaborate with interdisciplinary teams, including policy analysts, researchers, communications professionals, and external partners, to support the organization's policy goals and objectives.- Assist in the drafting and editing of written materials, including policy memos, letters, op-eds, and social media content, to communicate key messages and engage stakeholders.- Provide administrative support, such as scheduling meetings, maintaining databases, and organizing files, to ensure efficient operations of the policy team. Show less

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  Lehigh Valley Health Network

  Jul 2019 - Apr 2022

  Pre-Engagement Specialist

  - Conduct preliminary research and analysis on target populations, healthcare trends, and community health needs to identify potential opportunities for population health initiatives.- Serve as the primary point of contact for initial outreach to prospective clients, healthcare organizations, and community partners interested in population health programs and services.- Engage with stakeholders through various communication channels, including email, phone calls, social media, and in-person meetings, to introduce population health solutions and gather information about their needs and interests. Show less

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  Valley Health Partners Community Health Center

  Apr 2022 - now

  Assist in the day-to-day functions of project planning and coordination within the organization’s Primary Care Wing. Align projects with business goals and objectives, construct detailed plans, and manage teams to lead toward project completion.- Operationalized project execution and closure in decreasing patient volume within practice Behavioral Health work queues- Organized and managed team to restructure organizations payroll system from ADP to PayCor - Operationalized project execution of the organization’s Rewards and Recognition Committee- Identifying and solidifying process to map out diabetic care for patients and collaborating with project team to create documentation and workflow processes to establish diabetic pathway- Leading project team in expansion project aimed to significantly enhance and expand healthcare services within the community by establishing a new location for Optometric, Dental, and Primary Care services for adults and children Show less - Responsible for ensuring schedule, budgets, and effectiveness of projects within the operations space. Assisting Administrator with planning processes for meetings and projects.- Support the planning, coordination, and execution of various operational projects and initiatives, ensuring alignment with organizational goals and objectives.- Serve as a central point of contact for project stakeholders, providing regular updates, facilitating communication, and addressing inquiries and concerns.- Assist in the development of project plans, timelines, and budgets, identifying key milestones, dependencies, and resource requirements.- Coordinate project meetings, workshops, and presentations, preparing agendas, distributing materials, and documenting meeting minutes and action items.- Track project progress, milestones, and deliverables using project management tools and software, ensuring adherence to timelines and quality standards Show less

  • Project Manager

    Sept 2022 - now

  • Operations Project Coordinator

    Apr 2022 - Oct 2022