Leigh Brown

Experience

• 

  Ontario Public Service

  Jan 2008 - now

  As the Process Manager for Service Asset and Configuration Management within the eSM Operations & Process Offices, my primary responsibility is to oversee the implementation and optimization of best practices in this critical area of IT service management. Specializing in Service Asset and Configuration Management, I ensure that our processes are meticulously aligned with both risk management requirements and the dynamic needs of our business.Leading a team of dedicated experts, I provide guidance and direction to ensure that our service delivery consistently meets the highest standards of excellence. Together, we strive to develop innovative approaches that not only deliver high-quality services but also foster continuous improvement throughout our operations. This includes the identification and implementation of new practices and performance indicators to accurately assess our progress and drive strategic decision-making.In addition to maintaining a keen focus on operational efficiency and effectiveness, I remain vigilant in staying abreast of industry best practices and emerging trends. By staying current with the latest developments in IT service management, I am able to recommend and implement changes that are not only aligned with our organizational objectives but also positioned to enhance our competitive edge in the market.As a strategic leader, I understand the importance of fostering an inclusive team culture and maintaining strong relationships with stakeholders both within and outside of our organization. By effectively managing our resources and budgets, I ensure that we are well-positioned to meet our operational goals while adhering to regulatory requirements and industry standards. Overall, my role as Process Manager encompasses a multifaceted approach to driving excellence in Service Asset and Configuration Management, ultimately contributing to the overall success of our organization. Show less As a Technology Process Planner, my role involved engaging executives across the Infrastructure Technology Services division to support the Operational Planning process comprehensively. This included collecting, reviewing, and evaluating initiative profile details to ensure their quality and completeness. Additionally, I built reports and dashboards to visualize financial and resource demands, facilitating data-driven decision-making. Furthermore, I took the lead in driving continuous service improvement activities on an annual basis, aiming to enhance operational efficiency and effectiveness. Show less In 2008, I embarked on my first leadership role as Team Lead of Provisioning at the Ontario Public Service. Leading by example, I worked alongside my team to build an Order Management office from the ground up. This hands-on experience provided me with invaluable insights into the intricacies of operations and the importance of effective leadership in driving success.My expertise in report development played a crucial role in optimizing our operations. By analyzing data and identifying trends, I gained a unique insight into the nuances of service onboarding. This insight allowed me to strategically adjust activities and processes to support the efficient and seamless growth of our services, ensuring that our team could effectively meet the evolving needs of our stakeholders.Through this experience, I honed my leadership skills, developed a deep understanding of operations management, and cultivated a proactive approach to problem-solving. These foundational experiences continue to inform my approach to leadership and decision-making in my current roles. Show less

  • Enterprise Service Management Process Manager

    Jul 2022 - now

  • Technology Process Planner

    Mar 2018 - Jul 2022

  • Information Technology Team Lead

    Jan 2008 - Mar 2018
• 

  Dalhousie Yacht Club

  Oct 2019 - now

  As Commodore of Dalhousie Yacht Club, I lead a diverse team of 12 directors and oversee the management of 250 members. In this executive role, I am responsible for steering the club through infrastructure projects, operational matters, and strategic initiatives. Leveraging my leadership skills, I drive collaboration and ensure the club operates smoothly, meeting the needs and expectations of our members. My tenure has been marked by a focus on innovation, member engagement, and fiscal responsibility, leading to the successful execution of key initiatives and the continued growth of the club's community. Show less As Vice Commodore at Dalhousie Yacht Club, I served as a key member of the executive leadership team, supporting the Commodore in steering the club's strategic direction and operational initiatives. My portfolio encompassed oversight of various club house functions, including Entertainment, Club House operations, Office Administration, and Food and Beverage management. In this capacity, I collaborated closely with a team of directors to ensure the seamless operation of these essential aspects of the club. By leveraging my leadership skills and industry expertise, I contributed to enhancing member experiences, optimizing operational efficiency, and driving the overall success of Dalhousie Yacht Club. Show less As Dock Director at Dalhousie Yacht Club, I managed dock assignments and introduced innovative mapping technology to optimize the process. Leveraging this technology, I streamlined dock assignments, ensuring efficient allocation of resources and enhancing member satisfaction. Additionally, I coordinated the seasonal docking operations, overseeing dock in and out procedures to facilitate a smooth transition for members and guests. My dedication to operational excellence contributed to the overall success of Dalhousie Yacht Club. Show less

  • Commodore

    Oct 2022 - now

  • Vice Commodore

    Oct 2021 - Oct 2022

  • Dock Director

    Oct 2020 - Oct 2022

  • Digital Director

    Oct 2019 - Oct 2020