Jasmine Garcia

Experience

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  Elevation Burger

  Jun 2012 - Sept 2012

  Cashier
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  Stop & Shop

  Oct 2012 - Aug 2013

  Cashier and Customer Service Representative
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  Staples

  Jun 2014 - Sept 2014

  Cashier
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  Bed Bath & Beyond

  Sept 2014 - Jun 2015

  Sales Associate

  •Facilitated special orders and coordinated with other store locations to source desired items not in-store, ensuring customers had access to a comprehensive range of products•Provided personalized customer service by recommending, selecting, and assisting in locating merchandise tailored to individual customer needs, enhancing the overall shopping experience•Implemented cross-selling strategies, effectively promoting complementary products to increase purchase amounts and maximize the value for customers•Resolved product or service problems with a customer-centric approach, clarifying concerns, determining root causes, and delivering optimal solutions to ensure customer satisfaction and loyalty Show less

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  Tarry Market

  Jun 2015 - Sept 2017

  Barista

  •Showcased exceptional multitasking skills, seamlessly balancing customer service with drink preparation, cleaning, cash handling, and restocking to ensure a superior customer experience•Maintained a calm and efficient demeanor during high-volume periods, contributing to a positive work environment and ensuring continued high-quality service•Upsold additional products such as pastries and coffee beans to enhance customer experience and drive sales•Conducted regular cleaning and maintenance of manual espresso machines to ensure optimal performance Show less

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  Bluestone Lane

  Sept 2017 - Nov 2018

  Barista

  •Monitored and adjusted grind settings, extraction time, and water temperature to achieve optimal flavor profiles•Prepared breakfast options such as egg sandwiches and avocado toast while adhering to gluten-free preparation guidelines•Collaborated with team members to efficiently handle peak hours and deliver prompt service to customers

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  Ada's Kitchen and Coffee

  Aug 2018 - Aug 2019

  Head Barista

  •Consistently achieved weekly revenue goals by efficiently serving over 70 customers daily, showcasing high energy and dedication to exceptional customer service•Led and mentored a dynamic team of 3-4 baristas, cultivating a positive and collaborative work environment that emphasized teamwork and individual growth•Established and nurtured strong relationships with a loyal customer base through personalized interactions, remembering preferences, and addressing customers by name•Innovatively crafted personalized beverages for customers dissatisfied with standard menu items, showcasing a commitment to meeting unique preferences and ensuring a tailored experience•Mediated customer disputes and addressed workplace issues promptly and effectively, contributing to a harmonious and productive work environment Show less

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  Code Fellows

  Jan 2020 - Oct 2023

  •Surpassed the enrollment target by 20% in Q1 of 2023 •Converted 146 leads into enrolled students in 2022•Spearheaded the Basic Food Employment and Training funding program, resulting in 70 students receiving SNAP benefits in WA State to enroll free of cost •Boosted weekly initial admissions calls by 10% through leading daily informational presentations for prospective students and effectively communicating Code Fellows' unique value propositions to drive interest and engagement•Built rapport and cultivated lasting relationships with prospective students by delivering personalized guidance, advocating for their needs, and facilitating immediate 1:1 consultations•Collaborated with the admissions team and sales manager on sales strategies to meet quotas•Conducted comprehensive phone screens and reviews of student applications to evaluate the fit and readiness of prospective students for our programs•Increased conversion and retention rates by providing personalized advice to leads based on my own experience as a Code Fellows student, ensuring they chose classes based on their skills and aligning goals•Provided academic counseling to prospective and active students enrolling in the Software Engineering or Cybersecurity/Ops Program•Monitored and mentored students’ academic progression and completion from initial enrollment to graduation via email, phone, and virtual meetings•Maximized enrollment by providing students with a full scope of financing options (loans, scholarships, VA funding, and other forms of WA state funding) and ensured that electronic documents pertinent to those funding options were organized Show less •Pioneered the Admissions Coordinator role by creating SOPs, guiding new coordinators, collaborating with the marketing team to execute targeted email campaigns, and creating phone call scripts•Established 400+ student connections to deliver to Admissions Advisors for enrollment through lead qualification utilizing the BANT framework and documenting data in Salesforce•Cold-called and warm-called 65+ prospective students per day to pitch Code Fellows values and curriculum to prospective students•Engaged hesitant prospective students by promoting our one-day, introductory workshops Show less

  • Admissions Advisor

    Nov 2021 - Oct 2023

  • Admissions Coordinator

    Jan 2020 - Nov 2021
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  Starbucks Reserve Bar

  Mar 2024 - now

  Barista, Merchandise Associate

  •Educate customers on Starbucks merchandise offerings, including coffee equipment, drinkware, and gift sets•Seamless teamwork with 10-15 colleagues during high-volume shifts, ensuring timely completion of orders for hundreds of customer