Tierra Johnson

Experience

• 

  Express Scripts by Evernorth

  Nov 2012 - Aug 2014

  Pharmacy Technician
• 

  Celebrity Theatre

  Mar 2015 - Dec 2016

  Guest Services Associate
• 

  Healthesystems

  Oct 2015 - Jan 2016

  Customer Service Representative
• 

  ZipRecruiter

  Feb 2016 - Mar 2017

  Customer Service Representative
• 

  TransPerfect

  Jul 2017 - Apr 2018

  Customer Service Representative
• 

  Asurion

  Sept 2018 - Jun 2019

  Premier solutions representative

  • Assist with activation of mobile devices• Troubleshoot mobile devices, tablets, and laptops• Upsell protection plans• Utilize company provided tools to leverage self service options and resolve issues • Consistently meet or exceed company goals set• Adaptation to each customer’s skill set

• 

  Aetna, a CVS Health Company

  Mar 2020 - Dec 2020

  Aetna One Advocate

  Advocates are responsible for answering inbound calls regarding member’s health care needs, while following up on commitments in a timely manner. Advocates will proactively make outbound calls to engage members and assist them along their health care Journey.• Handle sensitive member information with discretion• Prioritizes effectively to meet member service goals / deadlines• Resolves member issues, while effectively making the right decisions for our members• Consistently showcase a passion for health and helping people• Acts as a single-point-of-contact for the member. Explains member plan of benefits, member’s rights and responsibilities in accordance with contracted arrangements, claim status information, benefit coverage, plan eligibility, dental, vision, pharmacy, HSA, provider details, care management, on-boarding, tool usage and available programs/resources.• Owns the members concerns all the way through to resolution no matter where that might take us. You will be interacting with providers, clinicians, pharmacists, and many other professional’s in an effort to provide total satisfaction and resolution to the member• Consistently seek to build trusting relationships with members by understanding their needs and health aspirations• Deliver a suite of services to members that support easy navigation of the healthcare system, from providing personalized next best action recommendations, to maintaining individual data accuracy and integrity• Connects the member with additional administrative and clinical resources as needed • Provides high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed expectations • Works with case managers for members requiring urgent or emergent service, or services rendered in a setting other than a practitioner’s office. Show less

• 

  Bank of America

  Dec 2020 - Jul 2021

  Technical Support Analyst

  Assist users and clients with hardware and software issues.Provide remote technical assistance with setting up of computer hardware systems, installing and upgrading softwares.Troubleshooting basic IT issues and problem solving .Resolve incidents , provide workaround if possible, escalate to level 2 if persists or no resolution is found.Load applications whether corporate mobile or office applications.

• 

  DoorDash

  Sept 2021 - now

  Merchant Services Senior Specialist

  • Assistance with Activation of accounts and menus in order to allow merchants to show on DoorDash Platform. •Modifications to menus whether it's seasonal , temporary, or permanent changes. •Removing items, increasing or decreasing item prices. •email communication with merchants and account owners.