Nakkul Dixit

Experience

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  Make A Difference

  Nov 2014 - May 2015

  Volunteer

  • Working for the Unprivileged Children of India • Raising Funds and coordinating with the Team• Developing and implementing the staff development program, training schedule for new volunteers, developing appropriate methods to build organizational and strong teams.• Documenting the best popular practices in the development of the community, preparing sets of necessary materials and submission of reports as per the situation, handling correspondence, drafting the reports and evaluations.• Helping the Volunteers in designing ideas for fund-raising and aiding. Show less

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  Union Bank of India

  May 2016 - Jun 2016

  Summer Intern

  • Kept track of import-export departmental documentation• Verified the documents related to incoming and outgoing consignmentsrequired by the bank to make necessary payments• Responsible for tracking customer information and preparing standardizedreports• Analyzing financial and non-financial information regarding import-exportconsignments

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  TSD Corporation Limited

  Apr 2017 - May 2018

  Business Development Executive

  - Generated new business and long-term account opportunities, expanding relationships, including renewals and up-sells- Implemented tasks involving third-party vendors as well as providing consultation- Responsible for new & existing client pitches and monthly reports- Researching, reviewing, and arranging meetings with new prospect companies and maintaining a detailed weekly sales report for all customer communications- Working on Government Tenders and their documentation process. Successfully won renewals for 2 Tenders- Coordinating events and Live Streaming for the clients Show less

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  Cafe Temptation

  Mar 2018 - Dec 2019

  Owner

  - Setting up and operating the restaurant- Handled everything with respect to procurement, HR, financial matters, food quality maintenance, and marketingSet up a team to run and operate the restaurant by itself in the time to come

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  IndiaMART InterMESH Limited

  Apr 2019 - Nov 2019

  Assistant Manager Client Servicing

  • Acted as service manager & POC for 200+ clients• Ensured retention and renewals for my clients • Ensured maximizing the revenue by identifying an up-selling opportunity• Ensured customer delight and smooth rendering of services• Acted as a consultant to the clients and offered them recommended servicesand solutions• Ensured revenue maximization by achieving daily targets

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  Yocket

  Dec 2019 - Feb 2023

  • Worked closely with co-founders to strategies for the quarterly budgets &hiring plans for the client relations department• Drafted & implemented incentive policy for the team• Achieved highest ever NPS for client service & support • Monthly Feedback & Training for the team• Handled and lead the team to host 20+ Virtual Events with more than 40Kregistrations & 13K attendees in total• Collaborated with the performance marketing team for user acquisition viavirtual events• Drafted OKRs for the team for performance tracking & make sure the alignmenttoward the company's growth & vision • Ensured contract renewals & excellent delivery of campaigns for the clients• Escalation management & providing quick and effective solutions Show less • Handled a team of 4 People & Drafted KPI/KRA for the team & helped theteam to fulfill them• Developed Training and Learning modules for the team• Collaborated on quarterly budget allocation for the team's paid campaigns(FB,Snapchat, Affiliate Marketing)• Lead marketing and promotional activities for Virtual Events(CampaignPlanning, Paid Media, Partnerships) • Ensured meeting companies goals for registrations & attendance for the virtualevents• Escalation management & providing quick and effective solutions• Upsell/Cross-sell by understanding clients requirements, contract renewals & rentention Show less • Acted as the main POC for 30+ clients & ensured excellent service, delivery• Upsell/Cross-sell by understanding clients requirements • Ensured optimum campaign planning & execution to meet client expectationsand needs• Researching the best practices for optimum campaign delivery.• Taking quick decisions, and do fire-fighting if the need arises• Handled the monthly marketing budget (internal + client campaigns) overvarious social media channels (FB, Instagram, Google, Snap-chat, etc).• Ensured best ROI, working on organic social media & overall social mediapresence Show less

  • Manager - Client Relations

    Jan 2022 - Feb 2023

  • Assistant Manager - Client Relations

    Jun 2021 - Jan 2022

  • Senior Associate - Client Relations

    Dec 2019 - May 2021
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  IDP India

  Feb 2023 - Dec 2023

  Assistant Destination Manager - USA

  - Driving the development and implementation of destination-based office business plans.- Providing inputs and once the budget is set monitor the Pipeline and Revenue budgets of the zone.- Monitoring results and initiating corrective action where required.- Implementing forecasting methodologies and processes to achieve accurate, timely pipeline forecasts- Ensuring Customer Satisfaction by regular monitoring and reporting.- Developing and implementing strategies to achieve sales objectives for the offices forstudent placement. Monitor results and initiate corrective action where required.- Collaborating with various teams to develop and implement lead generation programs including events, client office visits, web, etc. - Ensuring counselling capacity /capability as per targets and ensuring consistent sales, service, and client management.- Providing inputs and taking necessary actions for the ongoing development and maintenance ofservice and client management performance standards and benchmarks for the office- Driving and guiding the offices participation in and execution of global improvement projectswhere applicable.- Developing a strong Counselling, Sales team to oversee the creation of a dynamic, inclusiveworkplace, building the culture while recognizing and celebrating innovation, success andachievement. Show less

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  GradRight Inc.

  Dec 2023 - now

  Key Account Manager

  - Serving as the Single Point of Contact (SPOC) for all matters related to university account management.- Developing and nurturing trusted relationships with key university stakeholders.- Ensuring the timely and successful delivery of key tasks and actions agreed upon with participating partners.- Effectively communicating the progress of monthly/quarterly initiatives and action items to both internal and external key stakeholders.- Proactively identifying and cultivating new business opportunities with existing university partners.- Continuously seeking areas of improvement to enhance revenue and sales.- Building, forecasting, and tracking key performance indicators and metrics for agreed-upon tasks.- Handling challenging partner concerns and ensuring timely escalation to key stakeholders.- Managing multiple partners and engagements, ensuring seamless delivery.- Collecting, collating, and managing data from various sources. Presenting trends, analysis, and projections essential for planned outcomes.- Leading nurturing and engagement efforts, coordinating with the service team to enhance the student experience.- Planning and executing webinars, events, and programs aligned with partner universities.- Partner-wise tracking and driving revenue centers toward achieving targets. Identifying new sources of revenue from existing partners and optimizing revenue. Show less