Mark Wilkinson

Experience

• 

  Royal Mail

  Apr 1985 - now

  Director for North East England overseeing the complete pipeline from Collection, Processing, Logistics and Delivery. Ensuring Royal Mail's brand reputation and excellent quality of service is maintained. Operating a commercial budget in excess of c.£0.5bn which includes operational teams and fleet costs.Leading the transformation and introduction of Electric Vehicles and our national Green agenda. Serving 10 Million customers with a fleet of 5200 vehicles 500 managers and approx. 15,000 employees. Show less Director for South Yorkshire Lincolnshire and Humberside overseeing the complete pipeline from Collection, Processing, Logistics and Delivery. Ensuring Royal Mail's brand reputation and excellent quality of service is maintained. Operating a commercial budget in excess of c.£175m which includes operational teams and fleet costs.Leading the transformation and introduction of Electric Vehicles and our national Green agenda. Serving 3.9 Million customers with a fleet of 3000 vehicles 230 managers and approx. 5200 employees.• Key Major Customers we serve – Boohoo, Amazon, Screen4, NHS Test Kits, PreventX and more. Show less Lead Delivery Sector Manager East Midlands • Leadership and performance accountability across all KPI’s for the delivery function across two postcode areas. Derby & Nottingham• Support the development of area business plans and the role out of the Transformation program• Developing cross functional relationships with supply and customer functions.• Corporate responsibility for the health & safety of more than 3000 people.• Lead a team of four senior managers with an overall operating budget of circa £80 million p.a.• Provision of Royal Mail services to 2.5 million customers.• Coaching and development of senior management team with 100 managers.• Management of infrastructure, e.g. property, fleet, security, ensuring regulatory and safety standards are met across 36 operating sites.• Managing Industrial relations with key postal trade unions, Unite and the CWU.• Prepare and lead people through the transformation programme Show less

  • National Field Operations Director

    Apr 2023 - now

  • Regional Director Of Operations

    Apr 2022 - Oct 2023

  • Service Delivery Leader (Director of South Yorkshire, Lincolnshire & Humberside)

    Apr 2019 - Apr 2022

  • Delivery Director

    Jul 2014 - Apr 2019

  • Senior Operations Manager

    Apr 1985 - Jun 2014