Eka Wibawo

Experience

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  Dejavu bar & lounge

  Jun 2003 - Jul 2004

  Bar waiter

  More likely as a personal assistant in one or two villa assignated

• 

  Parrot Cay Resort & COMO Shambhala Retreat

  Jul 2004 - Oct 2010

  Responsible in pick up arrival and departure of the assigned guests • Assist the guests for check in process in the house/villa• Manage the villa and making sure everything runs perfectly and smoothly• Arrange the spa appointment and other necessary arrangements• Serve their breakfast, lunch & dinner in the restaurant or room service and arranged any special meal ordered• Aware of the guest’s food preferences (dietary, allergic, etc) and communicate with the chef regarding the food order• Liaise with guest service or other companies for any excursions booking.• Fully understand the difference in guest levels ( VIPs ) and room categories • Responsible in cleanliness & tidiness of the villa/house (housekeeper role)• Packing & unpacking service• As a Personal assistant for the guest I also taking care of the guest’s departure arrangements • Respect guest privacy and do not discuss guests’ private information with colleagues Show less Responsible in pick up arrival and departure of the assigned guests • Assist the guests for check in process in the house/villa• Manage the villa and making sure everything runs perfectly and smoothly• Arrange the spa appointment and other necessary arrangements• Serve their breakfast, lunch & dinner in the restaurant or room service and arranged any special meal ordered• Aware of the guest’s food preferences (dietary, allergic, etc) and communicate with the chef regarding the food order• Liaise with guest service or other companies for any excursions booking.• Fully understand the difference in guest levels ( VIPs ) and room categories • Responsible in cleanliness & tidiness of the villa/house (housekeeper role)• Packing & unpacking service• As a Personal assistant for the guest I also taking care of the guest’s departure arrangements • Respect guest privacy and do not discuss guests’ private information with colleagues Show less

  • Beverages Supervisor

    Sept 2009 - Oct 2010

  • Resort Butler

    Mar 2007 - Sept 2009

  • Bartender

    Jul 2004 - Mar 2007
• 

  St. Regis Bali Resort

  Jan 2011 - Dec 2011

  Deli supervisor

  • Organize and prepare for staffs roster and daily assignment• To maintained clean and save work environment• Keep an Up- to date the menu and beverage list knowledge • Ensure the standard are, maintained according to SOP each shift• Supervises and assist in service for VIPs• Up selling food and beverage product in order to achieve department budget • Maintained daily food and beverage requisition • Assist in monitoring and control department cost and monthly department budget• Evaluated any guest command and feedback to ensure the guest is satisfaction • Assisting department head to achieve department goal • To Prepare the restaurant for the lunch time and evening time• To get the stock on all items (check list)• To open the cash desk and open the shift• To apply SOP rules• To interact with the kitchen to know if any shortage• To manage the flow of the orders with the kitchen• Knowing the waiting time to proceed the orders (if any)• To Welcome the guests• To take the orders, to suggest any dishes• To recommend the wine pairing• To be able to manage the crisis situation such as guest complain and sudden rush.• Review and pay attention on Guest feedback in TripAdvisor. Show less

• 

  Parrot Cay Resort & COMO Shambhala Retreat

  Dec 2011 - May 2014

  Senior Butler

  Responsible for organizing staffs assignments and maintain standard and policy among the staffs. Taking charges day to day operational when the Managers in absences. Responsible for attending to all guests requests and ensure that they are fulfilled to guests’ satisfaction according to the prescribed standards. Demonstrate an enjoyment and enthusiasm for work through effective relationships with other staff and by adopting a “can-do” approach to all tasks assigned. Review all in-house, arriving and departing guests on a regular basis; process the check-in and check-out. Details as follows: • Responsible in pick up arrival and departure of the assigned guests • Assist the guests for check in process in the house/villa• Manage the villa and making sure everything runs perfectly and smoothly• Arrange the spa appointment and other necessary arrangements• Serve their breakfast, lunch & dinner in the restaurant or room service and arranged any special meal ordered• Aware of the guest’s food preferences (dietary, allergic, etc) and communicate with the chef regarding the food order• Liaise with guest service or other companies for any excursions booking.• Fully understand the difference in guest levels ( VIPs ) and room categories • Responsible in cleanliness & tidiness of the villa/house (housekeeper role)• Packing & unpacking service• As a Personal assistant for the guest I also taking care of the guest’s departure arrangements • Respect guest privacy and do not discuss guests’ private information with colleagues• pecial function of the assigned guests such as BBQ party, birthday, wedding, anniversary, meeting, etc. Show less

• 

  Arnalaya Beach House

  Jun 2016 - now

  Managing the day to day activities and maintenance of the villa and to carry out administrative functions as required. As one man point in responsibility for every aspect of the Villa operation also maintain performance and encourage of each individual member to build a solid team player. The main emphasis in this role is on customer service, the key objective being to deliver a world-class hospitality service and to create unique and memorable holiday experiences for every single client.

  • Villa Manager

    May 2014 - now

  • OM

    Jun 2016 - now