Avinash Pandey

Experience

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  AIESEC in India

  Aug 2016 - Feb 2018

  Team Manager

  Started my volunteering as a Team Member in the Social sector and was then promoted to the position of a Team Manager wherein I created projects with Schools and NGOs per the 17 SDGs (Social Development Goals) of the UN to facilitate international student exchanges.I also monitored project deliverables and supervised a team of 5 while creating further opportunities along with interviewing prospective international candidates for ongoing projects.In addition to the above, I supervised and conducted the August Leg of Recruitments in 2017 as Organizing Committee President. I was also a part of HR as the Head of Learning & Development which involved providing training to existing members of the organisation regarding our services. Positions held: A) Team Member, Social Sector (Aug '16 - Dec '16)B) Project Manager, Social Sector (Jan '17 - Jun '17)C) Head of Learning and Development, HR (Apr '17 - Sept '17)D) Organizing Committee President, August Recruitments, 2017. Show less

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  Sultania Sanjay & Co.

  Jun 2018 - Jun 2020

  Accounts and Audit Executive

  In charge of quarterly TDS returns and annual Income Tax Returns for Companies and Individuald respectively. Conducted audits for more than 15 companies ranging from NBFCs, Coal Trading, Solar Power and Manpower Consultancy. All of this experience helped enhance my knowledge for the Chartered Accountancy course.

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  AMAZON DEVELOPMENT CENTRE (INDIA) PRIVATE LIMITED

  Sept 2020 - Dec 2022

  Got promoted to the role of Trainer in Aug 2022 and was involved in providing training to new joiners in the company along with conducting refresher sessions on the process knowledge for tenured associates. Started my employment as a Customer Service Associate from Sept 2020 -Aug 2022 for both India and North American markets and won multiple RNRs and quizzes for Virtual Customer Service.I was also part of the core team which handled specialty skills in Amazon Pay and Utilities. Later on, I provided cross-skill training for process knowledge of the same to other associates.

  • Customer Service Training Specialist

    Aug 2022 - Dec 2022

  • Customer Service Executive

    Sept 2020 - Sept 2022
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  The Lalit Great Eastern Kolkata

  Feb 2023 - Jun 2023

  Internship Trainee

  Worked as an Internship Trainee in the Food & Beverage Production departmentand Sales department.Assigned to overnight shift for Breakfast duties - role included assisting Chefs infood preparation for everyday breakfast buffet ; setting up Mise en Place, cookingrecipes, cleaning work benches and areas, closing service.As a Sales trainee was given tasks to update and centralize databases of guests,make telecalls for banquet sales and appointments with prospective clients.

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  Boronia Kitchen

  Sept 2023 - Dec 2023

  2nd Year Apprentice

  Primarily part of the events and functions team where my role included setting up basic mise en place and assisting the Chef in food preparation as directed. I also assisted on the pass for service – assembling and plating dishes and garnishing as per instructions.

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  SkyFeast at Sydney Tower

  Jan 2024 - now

  Commis Chef