Ian Moon

Experience

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  AmeriCorps National Civilian Community Corps

  Sept 1996 - Aug 1998

  Corps Member, Youth Team Leader & Team Leader

  • Performed community service in the areas of environment, education, unmet human needs and public safety.• Led other corps members including peers and high school students in a variety of projects.• Media contact for team; arranged interviews with newspapers, radio and television stations and coordinated a conference.

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  C.C.M.A. Refugee Resettlement Agency

  Dec 1998 - Jun 2000

  Case Manager & Job Developer

  • Volunteered & then became Case Manager for French & Spanish speaking refugees.• Aided in the resettlement of refugees & helped then with their ongoing acclimation to the metro region.• Job developer; Reached out to local companies & organizations to help refugees find jobs & with other needs they had.

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  WorldPay

  May 2001 - Sept 2002

  Central Installations Representative I

  • Assisted merchants and Account Executives with downloading, troubleshooting and training them on how to use a variety of wired and wireless credit card machines.• Awarded employee of the month in late 2001 for overall customer relations and number of installs.• Received numerous compliments from merchants and Account Executives.• Assisted with editing first company installation manual.

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  Education Nationale

  Oct 2002 - Jun 2003

  Teaching Assistant

  Taught English to Third, Fourth, and Fifth grade classes at three different primary schools. Devised my own lesson plans and assisted staff with monitoring students on ski trip.

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  WorldPay

  Aug 2003 - Aug 2013

  • Provided technical support via phone and e-mail to merchants processing credit card and check transactions through a credit card machine, over the phone and on the web.• Performed troubleshooting for Verifone, Nurit, Ingenico and Talento credit card machines and WorldPay online software.• Member of the Help Desk Response Team: answered or re-directed all e-mails and cases and approved or rejected equipment orders for levels I & II.• Member of the National Accounts Help Desk team; assisted national merchants with their technical needs.• Mentored and trained new hires.• Nominated by peers as a top 100 Ambassador for WorldPay worldwide, consistently among top performers in Operations. Show less

  • Platinum Client Service Advisor

    Oct 2012 - Aug 2013

  • Level II Technical Support Representative

    Feb 2012 - Oct 2012

  • National Accounts and Level I Technical Support Representative

    May 2005 - Feb 2012

  • Central Installations Representative II

    Aug 2003 - May 2005
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  The GLOBE Academy

  Aug 2013 - Dec 2013

  English/French/Spanish Assistant Teacher & Technical Liaison for Staff

  • Assisted in teaching Spanish, French, Math, Social Studies and Reading and Writing to K through 3rd grade students.• Assisted staff with setting up their PCs and email.• Performed troubleshooting of staff software and Wi-Fi issues.

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  Porsche Cars North America

  Mar 2014 - Nov 2014

  GT3 Customer Concierge (Contractor-Randstad)

  • Managed client relations in English and French for a portfolio of over 800 Porsche 911 GT3 owners in the US and Canada.• Worked with management on a plan to retain customers and prevent repurchases and cancelations due to engine issue.• Called and emailed customers with the latest updates regarding delays in them obtaining their vehicles.• Point of contact between management, the national help desk, regional managers and car dealers.• Documented ongoing customer interactions and updates using Excel, Access and Porsche CRM software.• Prepared and sent letters to purchase and lease customers explaining final compensation amounts, warranties and goods. Show less

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  Porsche Financial Services

  Nov 2014 - Apr 2015

  Trilingual Customer Service Representative

  • Financial Advisor to Porsche, Lamborghini and Bentley lease and loan customers in English, French and Spanish.• Utilized financial software to create spreadsheets and retain customer information.• Answered customer calls, emails and mail aiming to maintain the highest level of customer relations.• Handled all initial aspects of purchases and leases including payments, repossessions, titles, insurance and collections.

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  Worldpay

  Aug 2016 - Aug 2018

  NCR Elite and Platinum Service Advisor

  • Handled all technical support and customer service issues for NCR and Platinum merchants, resellers and sales agents.• Multitasked by taking over 40 calls while simultaneously answering 30 or more emails and 30 cases per day.• Managed Team Inbox for a week on a rotational basis by handling over 100 emails and management escalations per day.• Performed rate reviews for NCR and Platinum merchants and offer locked rate contracts to Platinum merchants.• Only NCR member of Commander Seal Team 6 answering calls and emails to assist with petroleum software builds.• Highest overall NPS (Net Promoter Score) on team since starting the position.• Achieved highest bonus possible for almost every month over the last two years.• Invited to special events for those with highest overall ratings in each department within Operations. Show less

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  Eagle Global Scientific

  Aug 2018 - Sept 2019

  Contract Specialist (Contract work for the CDC)

  I worked on de-obligating, closing out and procuring new CDC contracts. Pre/post-award and termination activities, such as: analyzing requirements, recommending revisions to statements of work/specifications, determining the appropriate type of contract, establishing milestones, procurement planning, conducting post-award and contractual terminations, initiating briefings with contractors to ensure full understanding of terms, handling modifications, resolution of issues related to non-compliance, and the termination process. Show less

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  Competitive Range

  Sept 2019 - Jul 2020

  Contract Specialist (Contract work for the CDC)

  • Performed purchase order/task order/contract pre-award functions such as reviewing and assisting customers with the preparation of purchase requests, requests for contracts, statements of work, and sole source justifications; assisted customers with market research;• Prepared solicitation documents; obtaining quotes/proposals; reviewing quotes/proposals; making recommendations to the Contracting Officer for source selection; and preparing associated pre-award and award documentation for Contracting Officer review.• Performed purchase order/task order/contract post-award functions such as processing unilateral and bilateral modifications and closing out awards after expiration of the award. Ensured accurate terms and conditions were included in award. Show less

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  English EL-Enterprises, LLC

  Jul 2020 - Jun 2021

  Contracts Consultant (Contract work for ASPR)

  • Performed contract management and administration tasks that encompassed the full range of paperwork processing from solicitation to award, and post-award administration to contract close-out, for a large variety of actions ranging from small purchases to multi-million-dollar Covid-19 contracts.

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  Scholars Education

  Aug 2021 - Sept 2021

  French Tutor

  Teaching students how to speak, read and write in French and English.

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  SimplePart LLC

  Sept 2021 - Feb 2023

  Client Support Specialist
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  Yooz

  Feb 2023 - now

  Customer Support Specialist

  Yooz provides the smartest, most powerful and easiest-to-use cloud-based Purchase-to-Pay (P2P) automation solution.